Community Administrator Job Vacancy in Temenos Hyderabad, Telangana – Latest Jobs in Hyderabad, Telangana

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Company Name : Temenos
Location : Hyderabad, Telangana
Position : Community Administrator

Job Description : ABOUT TEMENOS
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!

THE ROLE
We are looking for a self-motivated, dynamic, and focused individual to join our international Business Development and Marketing team within the Temenos Developer Community to develop and grow our online community.
Temenos is the market-leading provider of banking software and its Community offers peer-to-peer support, events, articles and blogs to clients, partners and developers working with Temenos Software (find out more about Temenos Developer Community here).
The ideal candidate will use their expertise and experience of community management, B2B marketing, user advocacy and digital marketing in helping us to position our community as a high value resource in the minds of our constituent users.
Through a combination of marketing, research, analytics and reporting you will help the team to translate our data into recommendations and actionable strategies, optimize our customer experience, improve content, create digital campaigns, find and promote digital champions and increase loyalty with the goal of achieving growth and user retention.

KEY RESPONSIBILITIES

Help maintain the Temenos Community Platform
Proactively contact internal product experts to facilitate question resolution

Manage communications with our community for: clients, partners and Temenosians

Communicate platform messages, upgrades and changes to users

Maintain content across various platforms (web, social media, community platform)

Liaison with Sales, Legal and Finance teams for specific community escalations

Build reports for management on user engagement

Manage, track and publish performance dashboards and monthly target reports

Drive marketing campaigns: content and reporting

Help build Marketing and Sales collateral

SKILLS & EXPERIENCE
Required
Two years community management or customer service/advocacy experience

Experience in digital marketing and running social media

Data analysis skills with an attention to detail

Able to translate raw data into meaningful reports and actionable strategies

Excellent written communication and reporting skills

Self-starter, motivated, collaborative

Good organizational skills with the ability to prioritize

Strong desire to learn and grow
Experience in working in international, cross-cultural teams
Experience with Content Management Systems

Experience of working with PPC and Display advertising and tactics

Good MS Office skills (Excel, PowerPoint, Word)

WHY TEMENOS

You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.

You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.

You will be part of a team that values integrity; we support each other and keep our promises.

You will be able to work freely, flexibly and true to your authentic self; we champion diversity.

You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.

You will experience what we call – Temenosity!
We value applications from people from all walks of life; if you are excited to be part of our journey and want to make a real impact, we would love to hear from you.

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