Contact Center Representative Job Vacancy in Access Community Health Network Chicago, IL 60608 – Latest Jobs in Chicago, IL 60608 – updated today
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Company Name : Access Community Health Network
Location : Chicago, IL 60608
Position : Contact Center Representative
Job Description : You will have the opportunity to work in a high volume call center and join a team that values hard work and dedication!
Extensive Contact/Call Center EPIC Training Provided
POSITION SUMMARY
Contact Center Representatives are responsible for answering incoming calls from patients regarding scheduling of appointments, rescheduling appointments, answering customer questions, handling complaints, troubleshooting potential customer issues, and providing basic information.
The critical functions you will perform in this role
Answer calls in an efficient, courteous, and prompt manner
Pre-register new patients into the EPIC EMR system.
Schedule patient appointments using the EPIC EMR system.
Provide excellent service to our patients
What You Need
High school diploma or equivalent
Experience in customer service
Bilingual (English and Spanish) preferred
Who We Are
ACCESS is at the forefront of expanding access to affordable, comprehensive healthcare. We understand that we must continually work to evolve our thinking around patient care. As a community health care leader, we know that regardless of all the resources and advancements in medicine today, patient engagement is the most critical element in improving health outcomes. To achieve this outcome, we innovate and develop better practices to improve our care delivery model. To continue successfully down this path, we search for candidates who share our values and goals.
We don’t discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.
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Post Tags : , Chicago, IL 60608, jobs in Chicago, IL 60608, Contact Center Representative jobs in Chicago, IL 60608
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