Customer Care Executive : Graduates : Pune Job Vacancy in Outpace Consulting Services Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : Outpace Consulting Services
Location : Pune, Maharashtra
Position : Customer Care Executive : Graduates : Pune

Job Description : Job Description
We Are Hiring For Customer Support Process With Leading ITES Company. (Immediate Joining to 30 Days)
Job Location : Pune
Sal : 2.80 to 3.50 LPA
Please Call : Gail @ +91-XXXXXXXXXX
Language: Proficient in English (Read + Write + Speak )
Role purpose:
Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests
Roles and Responsibilities

Opens, logs, prioritizes, assigns, and closes calls logged
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Adherence to policies and procedures, closure of open calls after resolution.
Desired Candidate Profile

Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
Knowledge and understanding of end user requirements
Strong customer service orientation Self-Starter
Good listening skills & Ability to analyze and solve technical problems
Strong problem analysis, resolution, and writing skills
Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
Key Skills
BCOMBBABJMCJOURNALISMWBSUBHMHOTEL MANAGEMENTBBMMBAICSEMCOMBSCMACOLLEGEISCB.EAMITYMSCLORETOLANGUAGEBCAENGLISHPGDMMCAB.TechCBSEFRESHERXAVIERPRESENTATIONMASS COMMUNICATIONTECHOLITERATUREUNIVERSITYCOMMUNICATIONBAPGDHR
Education
UG:Any Graduate
Company Profile
Outpace Consulting Services Private Limited
Leading IT Company
Company Info
View Contact Details
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Salary:
2,75,000 – 3,50,000 P.A.
Industry:
BPO / Call Centre
Functional Area:
Customer Success, Service & Operations
Role Category:
Voice / Blended
Role:
Technical Support – Voice / Blended
Employment Type:
Full Time, Permanent

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