Customer Care Manager Job Vacancy in NMC Specialty DXB Dubai – Latest Jobs in Dubai – updated today

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Full Details :
Company Name : NMC Specialty DXB
Location : Dubai
Position : Customer Care Manager

Job Description : DUTIES AND RESPONSIBILITIES
3.1 Monitoring all Customer Care, Call Centre Billing activation, Corporate Claims, and customer flow at the hospital.
3.2 Ensure a good Customer feedback & satisfaction and arrive at a common motto towards excellence in customer delight.
3.3 Management of admissions of the inpatients to the hospital.
3.4 Ensure billing processes are in line with policies to constantly safeguard the financial position of the hospital.
3.5 Appointment management.
3.6 VIP management.
3.7 Responsible & actively participate hospital JCI accreditation & re-accreditation
3.8 Responsible and participate all Business Excellence performance
3.9 Member of Hospital Management Executive & Service Excellence committees
3.10 Ensure optimum staff motivation at all times.
3.11 Ensures that programs and standards for ongoing education of the customer care executives are established periodically or as the need arises.
3.12 Facilitate communication between the customer care team and the patient/clients and other members of the health care discipline to include solving inter-unit or inter-departmental queries / problems.
3.13 Develops staffing needs and participate in recruitment planning for customer care resources allocation in coordination with the management.
3.14 Advise Floor supervisors in preparation of the monthly duty roster as well as the scheduled annual leaves of all the Executives.
3.15 Ensures customer care department preventive and ongoing maintenance of equipment is carried out and reporting all failure or deficiencies through appropriate channels or department heads.
3.16 Ensure proper orientations and evaluations of all newly joined customer care executives in the Hospital.
3.17 Ensure good grooming & etiquette standards for all customer care executives.
3.18 Yearly staff appraisal as competency check and putting forward recommendations in collaboration with Human Resource Department.
3.19 Word of mouth marketing our various initiatives and promotions with the existing patients.
3.20 Responsibility as Hospital Ambience coordinator
3.21 Establish, monitor and ensure professional standards are maintained within the Department.
3.22 Provide appropriate coverage for unscheduled absenteeism and/or sick leaves and emergency leaves.
3.23 Assist in the development of Policy and Procedures which will involve the department.
3.24 Serves on Administrative and other hospital committees as requested.
3.25 Monitor and improve the patient status in different aspect as a part of revenue cycle.
3.26 Responsible for the staff performance in NMCSH Gift shop
3.27 Responsible in part of recruiting, giving training and guiding customer care team in other NMC branches as well.
3.28 Provide a described planned service of the department.
3.29 Guide the provision of identified services.
3.30 Address the staff knowledge and skills needed to assess and to meet patient needs.
3.31 Coordinate and/or integration of services within and with other departments and services.
3.32 Use a uniform format and content for planning document.

Qualifications
4.0 QUALIFICATION, EDUCATION, EXPERIENCE, SPECIAL SKILLS
4.1 Preferably a college graduate in any discipline.
4.2 Minimum 3-year experience as a customer care in a patient focused environment and operation of multi-line switchboard system.
4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
4.4 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills.
4.5 Patient focused; service oriented; patient & understanding.
4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
4.7 Reliable, punctual, dependable, and responsive.
4.8 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.

Primary Location: NMC Specialty Hospital L.L.C Dubai
Work Locations: NMC Specialty Hospital L.L.C Dubai Amman Street, Al Nahada 2nd Dubai
Job: Non Medical
Organization: NMC Specialty DXB
Full-time
Job Posting: Mar 12, 2022, 10:26:47 AM

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Post Tags : , Dubai, jobs in Dubai, Customer Care Manager jobs in Dubai

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