Customer Care Representative I, Utility Job Vacancy in avidxchange Sandy, UT 84070 – Latest Jobs in Sandy, UT 84070 – updated today

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Company Name : avidxchange
Location : Sandy, UT 84070
Position : Customer Care Representative I, Utility

Job Description : AvidXchange is a leader in automating invoice and payment processes for mid-market businesses. Last year, we processed 53 million transactions across our network of more than 700,000 suppliers, transforming the way 7,000+ customers in North America pay their bills. By trade, we are a technology company, but if you ask anyone that works here, they’ll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team. At AvidXchange, it’s not a “me” thing, it’s a “we” thing.

Founded in 2000 and headquartered in Charlotte, North Carolina, we have over 1,500 employees working in one of our seven offices or remotely. At AvidXchange, you’ll have the opportunity to tackle tough, complex challenges, working side-by-side with amazing talented teammates. And in doing so, our goal is to enable you to discover your maximum potential – while being your unique, authentic self at work. If that sounds like you, come join the team!

Job Overview

As a Customer Care Representative for the Utility team, you will be responsible for acting as a liaison between clients and Operations teams, including mentoring and coordinating actions of customer queue activities, resolving cases and routing information as required.

Job Responsibilities

Act as a customer liaison between internal teams through various channels
Responsible for reviewing and resolving incoming customer support tickets
Troubleshoot all customer issues including inquiries, system or process standards,
capturing and delivering information to responsible parties
Responsible for creating cases and routing for resolution within systems
Ensure all communication is professional and represents both AvidXchange and our
customer in an appropriate and positive manner.
Reviewing and routing customer updates within the AvidUtility database to the
appropriate internal teams
Required Experience, Qualifications & Skills

2-3 years of previous customer service or related experience required
Strong communication skills and the ability to work both independently and cross-functionally across multiple teams to provide maximum customer satisfaction
Ability to manage difficult conversations and elevated customer issues while simultaneously representing the company and providing a great customer experience Strong relationship building, customer service and troubleshooting skills
Self-motivated and self-discipled with a dedicated work ethic
Highly detail-oriented with excellent written and verbal communication skills
Must be flexible and adaptable to process and system changes
Able to effectively self-manage time and prioritize tasks based on complexity or urgency
Assertive nature with a natural curiosity that can take direction as well as operate independently
Strong computer proficiency
Equal Employment Opportunity Statement

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

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Post Tags : , Sandy, UT 84070, jobs in Sandy, UT 84070, Customer Care Representative I, Utility jobs in Sandy, UT 84070

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