Customer Happiness Agent Job Vacancy in Nathan & Nathan Dubai – Latest Jobs in Dubai – updated today
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Company Name : Nathan & Nathan
Location : Dubai
Position : Customer Happiness Agent
Job Description : Our client is a large medical university and research center in Dubai that is looking to hire an experienced Customer Happiness Agent for a 2 years contract. An ideal candidate ensures that all service requests and interactions with the company’s Happiness Centers through phone, email, or in-person are managed as per the relevant processes promoting client happiness and protecting the brand image both internally and externally
Requirement –
Excellent communication & interpersonal skills.
1-2 years of experience in a similar role.
Fluent in English & Arabic.
Responsibilities –
Promotes the brand image by interacting with callers and visitors as required in the defined processes
Provides information related to “FAQ” as per the data provided by the Business Units
Ensures the reception areas are clean and tidy by coordinating the services required from Facility Management team
Ensures that caller id and reasons for the call are communicated to the concerned person before transferring calls
Ensures timely reply of messages from callers or visitors to the concerned employees
Ensures that the company’s value of RESPECT is manifested in the manner of responding to calls and visitors
Maintains data related to the Customer Happiness Centers as required by the Management
Prepares periodical reports for the Management based on the data maintained in the center
Receives and disburses mails to employees and maintains a log for important, official registered and courier mail to enable tracking and safe delivery of the documents
Familiarizes with the phone units’ options to ensure that calls are transferred promptly and correctly
Updates the immediate supervisor on the stock requirements related to the services provided and other issues that require Management intervention
Deals with the email directed to the Happiness Centers as per the defined processes
Maintains and updates the employee directory for the concerned departments to facilitate timely and accurate services from the centers
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