Customer Onboarding Specialist (PST) Job Vacancy in Paper Los Angeles, CA 90001 – Latest Jobs in Los Angeles, CA 90001 – updated today

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Company Name : Paper
Location : Los Angeles, CA 90001
Position : Customer Onboarding Specialist (PST)

Job Description : Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.
Our Onboarding Specialists are crucial to the success of our customers as we work to demonstrate what is possible when students have equitable 24/7 academic support. We also partner with and guide our customers to achieve desired results, ensuring a timely launch as well as success in leveraging Paper within the district, long-term. We are a friendly, collaborative team that enjoys sharing ideas, best practices, and client use cases guaranteeing that our customers benefit from our expertise.

We are open to candidates residing in Canada or US in Pacific Time Zone.

Responsibilities:

Lead the implementation phase for new customers including onboarding project scope, plan, resources, and timeline.
Communicate effectively with stakeholders to drive the project forward through visibility and accountability to reach customer goals.
Monitor onboarding health across all new customers to ensure we are fast-tracking value and setting customers up for long-term success.
Partner with customers to achieve long-term success with Paper by making strategic recommendations, a detailed roll-out plan, and highlighting best practices.
Project Manage the different phases of the customer’s life cycle within the onboarding journey.
Cross-functional collaboration with Marketing and Sales Teams within the Paper organization.

Qualifications:

2+ years of experience in customer success management or a related field.
Has worked in Education and/or SaaS driving account implementations.
Effective communicator that works well with others and collaborates well with different departments.
Excels at multitasking and has great organizational skills.
Loves to document and communicate goals and successful outcomes of onboarding engagements to both customer and internal stakeholders.
A self-starter, but also a strong team player, with excellent communication and collaborative skills.
Project management experience is a plus.
Someone who is is careful with details and getting things right.

Job perks:

Work with a dynamic team that provides support whenever you get stuck.
100% remote work.
Bi-annual company wide meetups.
Opportunity for career development with a fast-growing company.
A unique opportunity to make an impact by making education more equitable.

#LI-Remote #LI-TD01
About Paper

Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions.

We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don’t think you meet all of the requirements above but are still interested in the job, please apply.

PS. Equity is our mission! We make sure to treat all candidates equally: If you are interested please apply through our job board – our amazing talent team will reach out! Our team isn’t able to pass on any calls/ emails our way – and this makes sure that the candidate experience is smooth and fair to everyone.

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