Customer Service Agent Job Vacancy in netParcel – Bee Commerce Technology Dubai – Latest Jobs in Dubai – updated today
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Company Name : netParcel – Bee Commerce Technology
Location : Dubai
Position : Customer Service Agent
Job Description : The Role
Customer Support Executive is a vital position in our company. It requires a pro-active, action-oriented and flexible problem-solver who will assist customers with their shipping inquiries, expediting orders and resolving post-shipping issues. The responsibilities include, but not limited to: • Serving as the first point of contact for any customer related issue through the company’s helpline and email support. • Understanding customer requirements to be able to service accurately and effectively. • Assist with the Onboarding process for new customers and conduct virtual demos when required. • Tracking customer requests through the integrated CRM platform and generating support tickets. • Coordinating with Operations, Sales and Finance Teams to relay relevant information and resolutions to customers. • Tracking shipments and liaising with the respective suppliers to resolve issues faced by customers. • Actively identifying areas of improvement in existing processes. • Tracking any Key metrics. • Be able to work in a team environment, under supervision as well as independently.
Requirements
Preferred Skills: • Ability to understand customer’s requests and follow through to resolutions. • Ability to present customer’s needs clearly and compose grammatically correct written responses. • Ability to manage multiple customer queries simultaneously. • Ability to empathise with and prioritize customer’s needs. • Demonstrate interpersonal skills with diverse customer base. • Demonstrate conflict resolution skills and take ownership in resolving customer’s needs and escalating when necessary. • Demonstrate team-player attitude and flexibility to assist team members in completing tasks during high work load seasons. • Ability to adapt to changes in the work environment. • Be organized, detailed, action-oriented and self-disciplined. • Ability to work under pressure and maintain composure in highly escalated issues. • Self-motivated and willing to learn and progress. Qualifications: • High School Certificate. • Fluent in both written and spoken English. • Ideally 2+ years’ experience in the Customer Service industry. • At least 2 years’ experience in the shipping and logistics industry. • Professional Telephone etiquette. • Basic understanding of the shipping and logistics industry. • Proficient in Microsoft Office and email applications.
About the company
netParcel is a technology based shipping service committed to providing shippers with the most competitive rates available across all major carriers. Using best-in-class functionality and cutting-edge technology, netParcel delivers ecommerce centric solutions, enabling merchants to generate real-time shipping rates at checkout, import orders for processing, and update orders / notify customers through our Shopify and WooCommerce integrations.
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