Customer Service Agent Job Vacancy in Simplistic, LLC Chicago, IL – Latest Jobs in Chicago, IL – updated today

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Company Name : Simplistic, LLC
Location : Chicago, IL
Position : Customer Service Agent

Job Description : For remote roles based inside of the United States can sit in any of the following 22 states: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MS, MO, NC, NJ, NY, OK, TX, UT, VA, and WA. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Simplistic is looking for a Customer Service Agent to support our Customer Support Team. The Support Team is so much more than customer service. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Simplistic merchants. You are a business coach, helping merchants reach their full potential.
As a Customer Service Agent, you will play a crucial role in helping the rapid growth of Simplistic while constantly looking for new ways to impact and disrupt markets. You will be the first point of contact in providing the best business guidance for our merchants to sell their products and services online and offline; increasing the confidence of our merchants to grow and develop their business. All Customer Service Agents work a combination of weekdays, weekends and holidays in a full-time capacity. You will do all of this whilst working from home with the equipment that we provide.
About Simplistic:
Simplistic is the go-to agency for Shopify Plus. We design, develop and optimize e-commerce websites for the world’s most ambitious brands. Our clients include Allswell Home, Floyd Home, Loeffler Randall, and Hubble Contacts. We are trusted advisors and growth partners to the business, always striving to learn, provide insights, solve complex problems and contribute positive impact.
We’re a team of 50+ strategists, client managers, designers and developers, spread across the US and Argentina. We’ve doubled in size over the last year and we’re looking for more bright, ambitious and enthusiastic people to join our team.
Simplistic is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
As a CUSTOMER SERVICE AGENT this role could include:

Adhering to a daily schedule that includes a mix of phone calls and emails
Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review
Acting as a business coach and thinking about the merchant’s business holistically when offering process improvement solutions
Completing essential follow-up documentation after each interaction, maintaining updated records of all customer interactions in CRM/CS Platform
Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses
Assist Flash Account Managers as requested (e.g., quality assurance, team reports, etc.)

Required Competencies

Available to work full-time on a rotating schedule with varying 10-hour shifts starting anytime between 7:00 am – 11:00 am in your local timezone. This includes working weekends and holidays
Extensive experience providing exceptional customer service in a contact center, retail or service environment
Have appropriate remote work set-up – such as a quiet space, stable internet connection, and a back-up location in case of issues with the primary location
Ensure privacy and security practices are followed at all times for both merchants and Simplistic
Proficiency with technology paired with excellent typing skills.
Communicates structured information in a clear, concise, and organized fashion
Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism
Very strong attention to detail and organization skills
Self-starter and ability to work in a fast-paced, ever-changing environment

Preferred Competencies

1+ years of experience utilizing Zendesk
Proficient with Google Suite (Including Google +)
Experience operating in an e-commerce or agency environment

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Post Tags : , Chicago, IL, jobs in Chicago, IL, Customer Service Agent jobs in Chicago, IL

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