Customer Service Agent-Work from Home Job Vacancy in Sutter Health Salt Lake City, UT 84107 – Latest Jobs in Salt Lake City, UT 84107 – updated today

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Company Name : Sutter Health
Location : Salt Lake City, UT 84107
Position : Customer Service Agent-Work from Home

Job Description : Position Overview:

BASIC POSITION INFORMATION

Company Name: Sutter Health

Location: West Valley City, UT (Must work onsite for first 3-6 months before you’re eligible to work at home)

Position Title: Contact Center Agent

– Pay Range: $15 – $16.50/hr DOE + bonuses.

WHAT YOU WILL BE DOING

You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics:

Provide answers to questions related to getting a vaccination for the COVID19 virus.
Screen the patient for the availability of receiving the vaccine.
If the patient qualifies to be vaccinated the agent will schedule an appointment for the patient using Sutter’s electronic health system.

You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human Resources and Revenue Cycle).

Over time, you participate in training in order to support additional process areas in responding to customer inquiries and service requests.

As a Contact Center Agent you establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction.

You also maintain a positive and professional work relationship with all customers and members of teams across Sutter Shared Services.

Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Qualifications:

Education:

AA in Finance, HR, Business Management or Equivalent Education/Experience

Experience/Knowledge/Skills:

Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
Experience in the healthcare industry preferred
Experience in shared services/internal service delivery role preferred
Experience with Microsoft Office – Word, Excel, PowerPoint desired
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Knowledge of customer relationship management (CRM) tools and related analytics desired
Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired
Knowledge of Sutter Health policies, practices and procedures a plus
Familiarity with performance metrics and ability to meet identified targets a plus
Strong customer service skills and professional demeanor
Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population
Ability to learn new functional processes
Ability to process requests quickly, accurately, and consistently with general supervision
Ability to learn and use various Contact Center enabling technologies
Ability to asses problems and resolve or escalate to appropriate team to resolve
Ability to recognize the appropriate style, level of detail, and message for the audience
Strong verbal and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
Strong organization and multitasking skills
Strong time management skills and ability to manage individual assignments
Ability to work in a team environment
Strong attention to detail
Requires the ability to work with and maintain confidential information

Organization:Sutter Shared Services

Employee Status: Regular

Employee Referral Bonus: No

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours:8 Hour Shift

Days of the Week Scheduled:Monday-Friday

Weekend Requirements: Other

Schedule: Full Time

Hrs Per 2wk Pay Period:80

Applications Accepted:All Applications Accepted

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