Customer Service Assistant Job Vacancy in Treble Branding Chicago, IL – Latest Jobs in Chicago, IL – updated today

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Company Name : Treble Branding
Location : Chicago, IL
Position : Customer Service Assistant

Job Description : We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities

Receive and resolve, within established guidelines, customer issues, questions and concerns.

Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

Download, distribute, and answer all customer questions received via email.

Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.

Skills

High School Diploma or GED.

Experience creating and maintaining productive client relationships is a plus.

Able to implement solutions to general and specific customer concerns.

Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

Possess good organizational skills and record-keeping skills.

Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

Proficient in Microsoft Outlook, Microsoft Word, and Excel.

Good problem-solving ability.

Job Type: Full-time
Pay: $22.00 – $26.00 per hour
Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off

Schedule:

Day shift
Monday to Friday
Weekend availability

Supplemental Pay:

Bonus pay
Signing bonus

Ability to commute/relocate:

Chicago, IL 60606: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Work Location: One location

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Post Tags : , Chicago, IL, jobs in Chicago, IL, Customer Service Assistant jobs in Chicago, IL

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