Customer Service Executive (Express and e-Commerce) Job Vacancy in Aramex Dubai – Latest Jobs in Dubai – updated today
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Full Details :
Company Name : Aramex
Location : Dubai
Position : Customer Service Executive (Express and e-Commerce)
Job Description : Principal Accountabilities
Focal point for customer’s express and ecommerce shipping requestsAssist customers on status of their shipment, outstanding shipments or tracking.Manage end to end shipment life cycle liaising with all internal and external stakeholdersProactively informs customer on shipment status, exceptions and provides intermediate updates on incident solutionTakes and handles customer inquiries, e.g. Track and TraceResponsible for all KPIs and SLAs agreed with allocated customersTakes and registers all customer complaintsDrives solution of customer complaints by solving it directly or assigning tasks to other functionActs as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are completeEnsure seamless transaction liaising with Pricing and Billing teams
Key Requirements
3-5 years’ experience in the Express or Ecommerce industry2-5 years’ experience of Customer Service preferably handling key business clientsGood Express product knowledgeWorking knowledge of transportation management systems (TMS)Ability to handle challenging situation in a composed mannerExcellent English Verbal & Written skills
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
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