Customer Service Project Leader Job Vacancy in Focal Point Lights Chicago, IL 60632 – Latest Jobs in Chicago, IL 60632 – updated today

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Company Name : Focal Point Lights
Location : Chicago, IL 60632
Position : Customer Service Project Leader

Job Description : Focal Point has an immediate opening for a Customer Service Project Leader to join our Customer Service team! This position will serve as the primary customer contact and project administrator for order related activities. The successful candidate will have demonstrated ability in establishing and maintaining positive business relationships; both internally and externally. She/he will be responsible for supporting customers with order configuration, order processing and status, ensuring delivery requirements and deadlines are met, and complaint resolution. This position has a set customer base managing large orders requiring attention to customer needs, a sense of urgency, and a commitment to service, as the customer defines it. The Customer Service Project Leader is expected to exercise sound judgment and creativity in meeting both business goals and customer expectations. This position reports to the Customer Service Supervisor.
Roles & Responsibilities:

Ensure all orders are processed accurately
Ensure all customer requests for product and general information are processed accurately and are delivered to the customer within the agreed upon lead-time.
Ensure that all customer databases are accurate and stable at all times.
Manage a monthly budget aimed to find resolution of any complaints which can’t be processed within the department policies and procedures.
Ensure promptly resolution of any claims by adhering, as much as possible, to the department policies and procedures
Establish and maintain business partnerships with customers

Competencies:

Must be capable of solving problems in intense, time-compressed situations
Outstanding communication in English, both orally and in writing at multiple levels
Passionate about customer-service with a sense of urgency.
Detail oriented, well organized, and able to multi-task
Professional appearance and attitude

Qualifications:

Associate degree in business is a plus
5-7 years’ customer service experience (customer care, order entry, etc.)
Customer Service experience within the lighting, electric, or construction industries is a plus
MRP and Windows knowledge
Proficient with the use of computer-based tools – JD Edwards (preferred), MS Office Suite

Focal Point is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee’s or applicant’s race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Work from home

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus pay

COVID-19 considerations:All employees are required to wear a mask daily. Additionally, we have daily temperature checks, require social distancing, one way traffic patterns, hand sanitation stations throughout office, etc.
Education:

High school or equivalent (Required)

Work Location: One location

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Post Tags : , Chicago, IL 60632, jobs in Chicago, IL 60632, Customer Service Project Leader jobs in Chicago, IL 60632

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