Customer Service Rep Job Vacancy in NOMATIC Sandy, UT 84093 – Latest Jobs in Sandy, UT 84093 – updated today

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Company Name : NOMATIC
Location : Sandy, UT 84093
Position : Customer Service Rep

Job Description : Job Title: Customer Experience Specialist
Potential Start Date: 3/1/2022
Job Type: Full-time
Pay: Hourly + Bonus
SUMMARY:
At NOMATIC, we create the most functional gear ever to inspire confidence for life on the move.Our products help people simplify their lives and get back to the basics with style through quality, functionality and versatility. Our Customer Experience team serves as the primary point of contact for our customers. We are in search of a Customer Experience Specialist who will maintain communication with both internal and external customers to provide the utmost service. You will be tracking points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. To ensure success as a customer experience specialist, our CX specialist needs to be able to put themselves in the customer’s shoes. A top-notch customer experience team member will be someone whose expertise results in excellent customer relationship management and a positive brand image.
DUTIES AND RESPONSIBILITIES:

Resolve service problems in a timely and effective manner, via email, chat and phone by clarifying the customer’s concern; determining the cause of the problem; explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.
Collaborate with management, production, marketing and sales teams to enhance customer services and brand awareness.

Analyzing customer feedback on product ranges and new releases. Evaluating after sales and support services and making improvements. Attend regular team meetings daily to strategize territory and product plans Maintain open communication with management and other team members Build a thorough working knowledge of products, consumer demand, customer feedback
& customer support software. Provide weekly performance reports
COMPETENCIES:
Excellent communication skills (written and oral) with a high level of professionalism Flexibility in a changing environment and contributing positively to a team

Ability to build and maintain a positive relationship with every customer interaction – manages all customer issues and escalations within the outlined scope

Highly personable, outgoing and positive team member Commitment to excellence and high standards Basic computer skills and technical proficiency
QUALIFICATIONS: 1-2 years’ experience as an E-commerce Customer Experience Specialist preferred. Candidates should be familiar with Customer Support Software (Being proficient with
Gorgias, Shopify, & Orderhive is a plus). Type 60+ WPM Commitment to excellence and high standards Acute attention to detail Excellent written and verbal communication skills Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow Good judgment with the ability to make timely and sound decisions Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Why you should join our team:

Excellent benefits and perks, because we want you to be happy and healthy while living life on the move. Earn money towards personal travel through our Live Well Lived program.

Fast Paced and growing brand. Best of all, you get to work with a team that’s committed to being excellent at what they do Monthly Company Activities (Spend your afternoon team-building and explore new hobbies)
Schedule:

Tuesday through Saturday 10:00 AM to 7:00 PM

Education:

Bachelor’s Degree (BA) / Associates or equivalent work experience (Preferred)

Work Location:

Remote Position. (Must have a dedicated office space with no distractions)Preference will be given to applicants that are in close proximity to company office for occasional in-person meetings

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $17.00 – $22.00 per hour
Benefits:

Work from home

Schedule:

8 hour shift
Monday to Friday
Weekend availability

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Sandy, UT 84093: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

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