Customer Service Representative (CSR) Job Vacancy in Wasatch Product Development Draper, UT – Latest Jobs in Draper, UT – updated today

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Company Name : Wasatch Product Development
Location : Draper, UT
Position : Customer Service Representative (CSR)

Job Description : COMPANY: Founded in 1998, Wasatch Product Development (www.wasatchlabs.com) is a full-service, turn-key contract manufacturer specializing in high-end personal care, cosmetic, dental care, OTC, dietary supplement, and food products in bottles, tubes and flexible packaging. As one of the largest and most successful contract manufacturers in the United States, Wasatch manufactures products for some of the most well-known brands in the world.
POSITION DESCRIPTION: The Customer Service Representative (CSR) is the primary point of contact for customers and provides essential customer service support in four key areas: Purchase Order (PO) coordination, Communication of the production schedule, New Product Development (coordinate onboarding of new products into production), and general Customer Support (i.e. helps Shipping Clerk and Accounting with customer questions related to shipping and invoicing) to deliver a world-class customer experience which will lead to long-term customer retention and increased sales. This position reports to the Director of Customer Service.
POSITION RESPONSIBILITIES:

Process new and revised POs
Manage workflow and documentation in ERP system
Coordinate with Operations and communicate production status information to customers
Obtain rolling forecasts from each customer on a monthly basis
Send product samples to potential customers and production samples to existing customers
Assist with new product development onboarding tasks
Respond to customer requests for information and documentation

SKILLS & EXPERIENCE:

1-2 years of previous work experience, preferably in a customer support role
Excellent interpersonal communication skills (verbal and written)
Excellent personal organization. Ability to multi-task, prioritize tasks and manage time effectively
Results-orientation
Team-player, ability to coordinate across multiple functions
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

COMPENSATION: $20-$25/hour based upon experience. Eligible for medical, dental, 401k, as well as quarterly and annual bonus program.’
Work Location:

West Valley City, Utah

Work Remotely

No

Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

COVID-19 considerations:Mask if not vaccinated
Work Location: Multiple Locations

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Post Tags : , Draper, UT, jobs in Draper, UT, Customer Service Representative (CSR) jobs in Draper, UT

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