Customer Service Representative Job Vacancy in SKF Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Full Details :
Company Name : SKF
Location : Pune, Maharashtra
Position : Customer Service Representative

Job Description : JOB TITLE : CUSTOMER SERVICE EXECUTIVE
REPORTS TO : TEAM LEADER – CUSTOMER SERVICE
KEY PURPOSE OF THE JOB

To ensure deployment of customer order handling (COH) processes and be the front-end contact for customer requirement delivery for achieving customer satisfaction.

PROFILE OF THE JOB HOLDER

Bachelor’s from a recognized university
Knowledge about Supply Chain concepts/Factory planning/Warehouse and Transportation procedures

KEY RESPONSIBILITIES

Responsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc. inputs for reporting from time to time
Provide COH support
Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system
Monitor the progress and complete execution of an order
Support with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency
Report deviation of delivery to customer
Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments
Support the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.
Order review as per contract in the system and customer claims settlement as per justification received
Acknowledge orders received through order acknowledgements, queries, order status reports

Handle Enquiries from IREPS and Direct OEM customer and provide support to sales
to participate in tenders.
Follow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.
Follow-up with Manufacturing unit overseas and domestic for stock and Documentation.
Create and update new customer master and Product Master.
Coordination with inspection Agencies, like CLW, RITES, RDSO.
KEY INTERFACES

Sales Engineers
Area Sales Managers
Direct Sales Head
Business Unit Head
Customers
Government Inspection Agencies

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