Customer Services Help Desk Specialist Job Vacancy in HeiTech Services, Inc. Chicago, IL – Latest Jobs in Chicago, IL – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : HeiTech Services, Inc.
Location : Chicago, IL
Position : Customer Services Help Desk Specialist

Job Description : JOB DESCRIPTIONJob Title: Customer Services Help Desk SpecialistCity: Chicago / State: Illinois
Position SummaryHeiTech Services is looking to fill a customer service based Help Desk Specialist working with phone and email.
Essential Duties and Responsibilities

Use e-mail processing and databases to enter, track, and respond to incoming e-mail inquiries and phone calls requiring response.
Respond to electronic inquiries (e-mails from external and internal customers) in accordance with established policies and procedures and Federally approved scripts.
Answer and respond to telephone calls in a courteous, business-like manner utilizing established policies and procedures and Federally approved scripts.
Identify appropriate parties to whom directed and/or specialized inquiries should be routed for response, and follow up to ensure response is sent.
Prepare a variety of documents, correspondence, and reports using word processing and database software.
Analyze and document trends in customer inquiries.
Comply with program regulations, technical guidance, and standard operating procedures.
Demonstrate the capacity and knowledge to ask appropriate questions for specific information from the “caller” to assist in providing accurate and timely responses.
When necessary, conduct additional research and coordinate responses from the NPC staff and others to provide accurate, fully informed and timely information.
Perform all tasks with a high degree of customer service and professionalism.
Use databases and spreadsheets to keep a record of work completed.
Work in a high-pressure work environment with the ability to interact with people at all levels.

Skills and Abilities Required

Analytical Thinking: Research and resolve problems by using a logical, systematic, sequential approach.
Organizational Skills: Prioritize work and plan and manage time effectively using multi-tasking skills to accomplish workload goals and complete assignments within appropriate time frame.
Ability to Adapt: Adjust to frequent changes in policies and procedures; demonstrate flexibility and initiative in daily work.
Communication: Efficiently share acquired program and medical knowledge with staff, claimants, doctors, vendors, and representatives; tailor written communication, language and telephone etiquette to effectively reach an audience.

Minimum Education and Experience Required

*

Bachelor’s degree from an accredited college or university.*
– OR –

Work experience of five (5) years in a field or discipline that demonstrates specific analytical and communication skills, both orally and in writing.
Must be able to pass a government public trust clearance

HeiTech Services, Inc. is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws
JOB REQUIREMENTS

Analytical Thinking: Research and resolve problems by using a logical, systematic, sequential approach.
Organizational Skills: Prioritize work and plan and manage time effectively using multi-tasking skills to accomplish workload goals and complete assignments within appropriate time frame.
Ability to Adapt: Adjust to frequent changes in policies and procedures; demonstrate flexibility and initiative in daily work.
Communication: Efficiently share acquired program and medical knowledge with staff, claimants, doctors, vendors, and representatives; tailor written communication, language and telephone etiquette to effectively reach an audience.

Job Type: Full-time

This post is listed Under Jobs in general jobs

Post Tags : , Chicago, IL, jobs in Chicago, IL, Customer Services Help Desk Specialist jobs in Chicago, IL

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company