Customer Services Officer Job Vacancy in Greatwell Homes The Rutu Estate, Thane, Maharashtra – Latest Jobs in The Rutu Estate, Thane, Maharashtra
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Company Name : Greatwell Homes
Location : The Rutu Estate, Thane, Maharashtra
Position : Customer Services Officer
Job Description : Customer Services Officer
Location: Wellingborough – Hybrid working / Home based – with an option to book a desk in the office.
Salary: £22,932 per annum
Hours: 37
Greatwell Homes is a provider of affordable housing and support services in the East Midlands.
About the role
We are currently seeking a Customer Service Officer to contribute to the delivery of our high performing, customer focussed housing management service. The main purpose of this role is to provide a high level of customer focused advice and information service to all visitors, telephone callers and online customers, providing advice and assistance to customers on housing matters, tenancy issues and rent arrears. Your main responsibilities will include:
Giving advice and information relating to Housing Benefit / Welfare Reform, ensuring that information is relevant and up to date
Completing relevant forms and process related to the start and end of tenancy paperwork
Completing a variety of housing related processes (applications for assignments of tenancies, income and expenditure, applications for joint tenancy, succession, notice to quit etc)
Helping to facilitate a means of transfer for tenants wishing to move
Being aware of the anti-social behaviour process and domestic violence policy, being able to offer advice and signpost to external agencies if necessary
What we are looking for
Our successful candidate will have the following skills and experience:
Experience of working within a customer service role, ideally with some experience of housing management services
A commitment to deliver high quality customer services and continuous improvement
Good numerical and analytical skills with the ability to understand and interpret information
Excellent communication skills both written and verbal
The ability to effectively manage conflict situations and deal with customers who may be angry and upset
What we can offer in return
In return you will benefit from 25 days annual leave (rising to 28 days with service), health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.
About us
We own and manage around 5000 homes with a £22 million turnover and our mission is to “work successfully with our customers and communities to provide great services and high-quality living environments.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow.
If you feel you have the relevant skills and experience and you don’t want to miss out on this great opportunity to work with a forward thinking and wellbeing focused team, apply today as this role could close early for the right candidate.
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