Customer Services Rep 2 Job Vacancy in Northrop Grumman Corinne, UT 84307 – Latest Jobs in Corinne, UT 84307 – updated today

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Company Name : Northrop Grumman
Location : Corinne, UT 84307
Position : Customer Services Rep 2

Job Description : Requisition ID: R10026647

Category: Business Development
Location: Corinne, Utah, United States of America
Citizenship Required: United States Citizenship
Clearance Type: None
Telecommute: No- Teleworking not available for this position
Shift: 1st Shift (United States of America)
Travel Required: No
Positions Available: 2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation’s history – from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they’re making history.
Northrop Grumman, Space Systems, is currently recruiting for a Customer Services Representative at the Promontory UT facilities.
This candidate takes and processes transactions by telephone, internet, and correspondence from customers and representatives. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison for customers. Maintains knowledge of company products and customer service processes.
The Customer Services Representative must have knowledge of the following:

Experience using document management systems
Working knowledge of document management processes
Understanding of databases and/or reference systems
Must be computer literate and current on new technology such as Microsoft Office suite
Communicate clearly and effectively (written and verbal)
Effective listening and reading comprehension skills

Skills & Abilities:

Solve problems by utilizing training, knowledge, tools and analytical skills while on a call or processing a transaction
Demonstrate the ability to translate complex information into a logical, concise presentation (written and verbal)
Strong attention to details – interested in preventing errors and solving problems
Able to grasp information quickly and probe effectively where additional information is required
Demonstrate excellence in organizational and time management skills
Ability to interact with all types of customers (external, internal, vendors) and different levels of management
Confident phone presence and exceptional customer service skills are a must

Job Responsibilities:

Provide internal and external customers with electronic and hard copy document processing and storage services, document provisioning, and knowledgebase updates
Process updates to the knowledgebase system (Maximo)
Identify gaps in knowledgebase content, research necessary additions, deletions, or changes, and submit recommendation to knowledgebase administrator
Process document transactions utilizing case studies and desktop procedures
Answer questions related to the transactions
Answer customer requests by accessing information in multiple systems on the computer
Resolve customer problems by researching issues and taking additional steps as required. Route/refer cases for advanced support. Follow up with customer cases until completion.
Document customer issues, research, and actions taken into the case management system. Accurate and complete documentation skills utilizing case management systems and Microsoft products.
Perform other duties as required.

Basic Qualifications:

High School diploma or equivalent and 2 years additional education and/or related experience.
Previous experience interacting with customers in a service environment required.
Strong customer service, problem solving and technology skills.

Salary Range: $31,200 USD – $46,900 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. As a federal contractor, and consistent with Executive Order 14042 (https://www.saferfederalworkforce.gov/contractors/) we will require all newly hired employees in the United States to be fully vaccinated by January 18, 2022 or by your start date if it is after January 18th. Federal guidance allows for disability/medical and religious accommodations with respect to the vaccine requirement. Any requested accommodations must be reviewed and approved (if applicable) in advance of your start date.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

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