Customer Solutions Advocate – April 18, 2022 Job Vacancy in 1-800 Contacts Draper, UT – Latest Jobs in Draper, UT – updated today
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Full Details :
Company Name : 1-800 Contacts
Location : Draper, UT
Position : Customer Solutions Advocate – April 18, 2022
Job Description : At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Customer Solution Advocates provide an abundance of solutions to help fulfill our customers contact lens needs. You’ll have the opportunity to help the company further one of its largest initiatives helping consumers understand our Express Exam platforms and the benefits of having more control of their contact lens prescription. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!
The Details:
Start Date: April 18, 2022
Training: Three weeks, M-F from 10am to 5pm. Fourth week, your selected schedule (Training will be virtual and performed remotely. You will continue to work from home after training.)
Full Time and Part Time positions available
Starting base pay: $13.00 per hour plus bonus potential
Shifts between 8am-8pm
Required Saturday or Sunday shift every week
Things You’ll Do:
Provide exceptional service to meet our customer’s needs via email and inbound/outbound calls
This is a job that will require sales, you will consult customers on the best value for their contact lens purchase
Resolve issues with deleted or stuck orders
Notify customers of upcoming expiring prescriptions
Help guide customers through our Express Exam online vision test
Take ownership of every customer situation
Things You’ll Need:
High school diploma (or GED equivalent)
Great typing/computer skills (at least 35 words per minute)
Hustle and tireless work ethic
Self-starter, driven, motivated, proactive, and disciplined
Be innovative, and think on the fly
Ability to show up to work on time and work your scheduled shift
Know how to have fun and work hard!
Live the company values: Big Hearted, Tenacious, Unconventional and Better Together
Perks:
Free eye exams for your entire family
Deep discounts on lenses, glasses, and other services
Amazing healthcare coverage
401(k) match
Exposure and training to other roles in the company
Career pathing, internal internships (i.e. finance, marketing, HR, etc…) and other development opportunities.
For many years we have provided the following benefits. COVID has put these on pause but we hope to get back to them or something equivalent. Just know you will join a company who is agile and adapting to continue taking care of our associates.
In-house restaurant with highly discounted meals (Steak dinner under $3.00)
Free snacks, ice cream, and drinks every day
Full gym with various classes (yoga, cycling, etc)
Free personal trainers
Numerous fun company events
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