Customer Success Manager for TradeLens Job Vacancy in Maersk Dubai – Latest Jobs in Dubai – updated today
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Company Name : Maersk
Location : Dubai
Position : Customer Success Manager for TradeLens
Job Description : The Customer Success Manager role shall be focused on customer retention and development. The person shall be the subject matter expert for TradeLens, drive usage growth with the customer and eventually help expand the customers development using other TradeLens products.
We offer
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees –and our parental leave policy is recognized world-wide as one of the best in the industry.
Key responsibilities
1.Customer management – Ensure customers are satisfied
a.Work closely with onboarding teams, sales teams, solutions teams to deliver on customer requirements
b.Implement post-sales/retention plan and ensure execution, encourage platform usage, and assist customers to use TradeLens for solving problems.
c.Manage customer queries, escalations and ensure customer satisfaction with the product
d.Be the voice of the customer and share customer feedback for product development
2.Customer development – Help increase customer share of wallet
a.Build relevant growth plans, upsell accounts
b.Drive/support Product & Network development as per customer needs
c.Gather deep insights into customer business and help develop new use-cases
3.Subject matter expertise – Be the go-to person for TradeLens queries
a.Provide expertise to internal teams and customers
b.Ensure that product development/evolution is understood and cascaded to Area
c.Drive product awareness across the region
Accountable for
1.Customer satisfaction and feedback
2.Contract renewals
3.Upselling (in collaboration with Sales/Growth manager)
4. Product Development Input based on customer feedback.
Consulted for
1.Customer feedback
2.Product development
3.Upselling to customers
4.Collaboration opportunities with other products
We are looking for
1.Customer obsessed
2.Solution mindset
3.Have experience in selling / servicing digital logistics solutions.
4.Ability to manage senior stakeholders
5.Prioritization of critical tasks
6.Bachelor’s Degree
7.5 – 10 years of experience
8.The role could be based out of Dubai or India
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
United Arab Emirates Dubai Graduate Digital
Last application date: 24/3/2022
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