Customer Success Manager Job Vacancy in Unnati Remote – Latest Jobs in Remote

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Full Details :
Company Name : Unnati
Location : Remote
Position : Customer Success Manager

Job Description : Customer Success Manager | Online Professional Networking Startup

Experience: 1.0 – 2.0 Years | CTC: Confidential | Functional Area: Key Account Management | Industry: Any | Location: Remote

About the Company:

Our client is an alumni networking platform for schools, colleges and companies where alumni can signup and connect with each other. The top 1000 alumni networks, with over 2 million people are active on the platform. They are deeply integrated with all social media and helps to build one consolidated and powerful channel to engage with the alumni.Our client helps to connect with all the alumni communities on the go, Mobile App, Tablet, Website, Mobile Website, Facebook Application as well as email app. Over 80% of the communities have improvedtheir alumni engagement considerably using the company’s platform. This Delhi based social platform based on private alumni network was founded in 2011 by serial entrepreneur and web technology evangelist. They have raised pre-Series A funding from Mohandas Pai and Aspiring Minds to scale its user base, as well as expand geographically, with US being the primary target.

Skills: Customer Success, Client Onboarding, up-selling, cross-selling, Key Account Management, Client Management, Client Relationship

About the Job

As a Customer Success Manager, You will be Liaising with Colleges & School Alumni engagement teams to gather and understand their requirements.

What you will do:

Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them.
Analysing client requirements, manage escalations, and propose features for development.
Developing technical domain expertise and formulate strategies to drive user engagement.
– Forecasting and tracking key account metrics to derive insights and build a – success plan -with the appropriately identified objectives, milestones and metrics needed to achieve them

Collaborating with the sales team to maximize profit by up-selling or cross-selling
Designing presentations for client deliverables, presentations & training.

What you need to have:

1-2 yrs of experience of working in a tech/software company
Excellent communication and presentation skills to formulate & articulate technical, financial and value points
Strong technical skills and capabilities to understand business applications, analytics and platform technologies
Data-driven with exceptional analytical and problem solving skills
Strong interpersonal skills to create and maintain customer relationship

Employment Type: Full time regular | Working Days: Mon – Fri | Work Timings: Regular Day Shift | Education:Any Graduation

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