Customer Success Representative Job Vacancy in Payment Los Angeles, CA – Latest Jobs in Los Angeles, CA – updated today

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Company Name : Payment
Location : Los Angeles, CA
Position : Customer Success Representative

Job Description : Role:
We have a new and exciting job opportunity for a Customer Success Representative. As a Customer Success Representative, you will be working closely with the Business Development team to onboard new and existing clients. The representative will be responsible for helping our customers onboard and implement our platform successfully. The representative is also responsible for developing and sustaining Customer relationships that promote retention and loyalty through continuous engagement. The representative will and sustain a relationship with the customers that promote retention and loyalty through continuous engagement. The ideal candidate is driven, self-sufficient, resourceful, adaptable, and thrives in an unstructured environment. ​​
Our Mission:
To uplift the industry by providing access to technology to improve safety, convenience, and legitimacy while adhering to the strictest degrees of compliance to increase transparency and traceability for all regulatory and governmental bodies.
About Our Company:
Profitable company started by tech and finance executives with multiple exits. The company has a first mover advantage in a multi-billion dollar market. The work is cutting edge and requires creativity and out of the box thinking to pioneer solutions in an emerging and blossoming market. This role is trailblazing and will make a significant impact for national recognition.
Our Culture:

Draws outside the line: a Tech start-up that applies a technology first approach.
Celebrate failures as part of the learning process. Failure is part of the quest for greatness.
Meritocracy: we hire talented, self-motivated people and provide the atmosphere to excel.
Respect: we value performance where everyone has a seat at the table.
Providing solutions where others have only tried.
Customers Centric
Be kind and serve others.
Have integrity, discipline, and consistency.
Be impeccable with your words.
Work hard, smart and have fun.

Location:

We support a hybrid work culture.
Occasional office meetings to support collaboration and team building which will be clearly defined within the scope of the job.

The Benefits:

Competitive salary
Health, Medical & dental coverage
Unlimited PTO
Flex work schedule
Hybrid work environment

Responsibilities

Coordinate and facilitate New Customer Onboarding process and manage flow to completion
Have great instructional skills and is able to clearly articulate so that the client is engaged and able to implement processing system
Track and analyze metrics to determine opportunities for growth and improvement
Develop and maintain a strong relationships with clients
Address client’s questions to facilitate continual success
Identify and resolve customer inquiries in an accurate and efficient manner
Establish and maintain a high level of customer satisfaction
Follow up with clients to monitor continued satisfaction
Must be flexible with work schedule
Ability and willingness to travel for meetings with potential and existing client

Qualifications

2+ years experience in the cannabis industry
3+ years relevant work experience in a sales enablement, training or sales role
A professional demeanor throughout all customer interactions
A dedication to customer service and diligent follow-up skills.
Ability to earn client trust along with excellent relationship management skills
Self-motivated and team player with the ability to thrive in a fast-paced environment
Highly motivated with a positive outlook and growth mindset
Extraordinary written and verbal communication skills
Outstanding decision-making and critical-thinking skills.
Ability to work independently with effective time management skill
The drive to meet and exceed measurable performance goals
A stellar work ethic and history of being a self-starter
Ability to establish and maintain effective working relationships
Must have excellent interpersonal skills with the ability to work effectively, independently and as part of a team.
Willingness to adapt to changing business needs and deadlines
Strong analytical, research, organization, and problem-solving skills.
Capacity to prioritize and manage multiple projects and deadlines simultaneously in a fast-paced, high production, professional environment.
Proven ability to work autonomously and deliver with minimal supervision and/or remote management as well as within a team environment.
Ability to adapt quickly to changing priorities and willingness to handle a variety of tasks across a broad range of substantive areas and to learn new areas quickly.
Support company policies, goals, and core values.

Job Type: Full-time
Pay: $55,000.00 – $90,000.00 per year
Benefits:

Health insurance
Paid time off

Experience:

Customer service: 1 year (Preferred)

Work Location: Multiple Locations

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Post Tags : , Los Angeles, CA, jobs in Los Angeles, CA, Customer Success Representative jobs in Los Angeles, CA

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