Customer Support Analyst Job Vacancy in Sysnet Global Solutions Chicago, IL 60602 – Latest Jobs in Chicago, IL 60602 – updated today

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Company Name : Sysnet Global Solutions
Location : Chicago, IL 60602
Position : Customer Support Analyst

Job Description : About Sysnet Global Solutions
Established in 1989, Sysnet Global Solutions provides end-to-end security and compliance solutions to businesses all around the globe. We deliver cutting-edge ways to secure networks, maintain compliance, and complete assurance testing and assessments. Almost 5 million merchants use our award-winning Sysnet.air® platform through partnerships with many of the world’s leading acquirers and payment service providers. Our Asgard Platform™ processes more than a billion security events daily to provide real-time intelligence to an organization’s cyber risk posture. Our expert team combined with innovative technology gives businesses of all sizes access to enterprise-grade security and compliance solutions needed to stay ahead of the ever-changing threat landscape. Headquartered in Dublin, Ireland, Sysnet has operations in the United States, India, Poland, the United Kingdom, Philippines and South Africa. Sysnet employs over 1,000 people globally.
Contact Center Associate
Sysnet is looking for enthusiastic, dedicated Contact Center Associates to join our team! This job will be performed out of our Chicago office. We are conveniently located downtown at 70 W Madison, Chicago, IL 60602.
Key Responsibilities

Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
Identify opportunities to promote Sysnet products and services and action appropriately.
Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air.
Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call.
Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary.
Thoroughly and accurately log each call using the appropriate systems and guidelines.
Properly manage call metrics with respect to stated goals and Service Level Agreements.
Undertake additional duties as necessary, based upon the needs of the business.

Qualifications

Minimum High School Diploma or equivalent
1 years’ experience in a customer service environment (preferably call center environment)
Should be comfortable upselling to eligible customers
Excellent command of written and spoken English
Ability to work flexible shifts while displaying impeccable schedule adherence
A team player with a positive outlook and a passion for customer support
Excellent communication and listening skills
Excellent telephone manner and related soft skills
Strong attention to detail and ability to multi-task
Proficient with computer and email use and functionality
Strong decision-making and problem-solving skills

Compensation and Benefits

We offer a competitive hourly wage with an opportunity to earn incentive pay through upselling
Competitive Benefits package that includes Medical, Dental, Vision, Short & Long-Term Disability, Life and AD&D Insurance
401k matching
15 days PTO; 9 company paid holidays

Our office hours are: Sunday – Saturday (6am – 11pm) Your schedule would typically be the same each week but is subject to be changed based on the business’ needs. Work schedule can range from 6am – 11pm any day of the week, including weekends, in a full-time position consisting of 8-hour workdays and 40 hours per week.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Schedule:

8 hour shift
Holidays
Monday to Friday
Overtime
Weekend availability

Supplemental Pay:

Commission pay

Work Location: One location

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Post Tags : , Chicago, IL 60602, jobs in Chicago, IL 60602, Customer Support Analyst jobs in Chicago, IL 60602

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