Customer Support Associate Job Vacancy in Drive Sally Chicago, IL 60612 – Latest Jobs in Chicago, IL 60612 – updated today
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Company Name : Drive Sally
Location : Chicago, IL 60612
Position : Customer Support Associate
Job Description : Company Introduction:
About Sally
Our mission is to be the most trusted vehicle and service provider across all markets. We operate a large fleet of for-hire-vehicles (FHVs) and taxicabs and provide best-in-class support for our drivers. We purchase, maintain, insure, and manage the entire lifecycle of our vehicles. We find the most professional drivers and offer best-in-class service. Our HQ is located in Long Island City, NY.
Overview:
We’re looking for a high energy individual with knowledge of customer service and the rideshare industry to join our Chicago team full-time.
Your job will be to meet with and handle service requests for our customers, professional drivers who work for Uber and Lyft, in our office in Chicago. You will have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes
Responsibilities
Be the first-line support for all customer interactions in person, on the phone, and via email
Complete driver onboarding (pricing, contract execution, vehicle matching)
Utilize knowledge of the Chicago rideshare industry to provide best-in-class support
Requirements
Customer service experience with rock-solid communications skills
Passion for customer service and working with many different types of people
Insane attention to detail
Ability to juggle and prioritize different tasks
Spanish proficiency is a plus
Availability to work weekends and holidays
Benefits:
15+ PTO days
Health and dental contribution plans
Team lunches
New office location
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Post Tags : , Chicago, IL 60612, jobs in Chicago, IL 60612, Customer Support Associate jobs in Chicago, IL 60612
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