Customer Support Associate Job Vacancy in Drive Sally Chicago, IL 60612 – Latest Jobs in Chicago, IL 60612 – updated today

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Company Name : Drive Sally
Location : Chicago, IL 60612
Position : Customer Support Associate

Job Description : Company Introduction:
About Sally
Our mission is to be the most trusted vehicle and service provider across all markets. We operate a large fleet of for-hire-vehicles (FHVs) and taxicabs and provide best-in-class support for our drivers. We purchase, maintain, insure, and manage the entire lifecycle of our vehicles. We find the most professional drivers and offer best-in-class service. Our HQ is located in Long Island City, NY.
Overview:
We’re looking for a high energy individual with knowledge of customer service and the rideshare industry to join our Chicago team full-time.
Your job will be to meet with and handle service requests for our customers, professional drivers who work for Uber and Lyft, in our office in Chicago. You will have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes
Responsibilities

Be the first-line support for all customer interactions in person, on the phone, and via email

Complete driver onboarding (pricing, contract execution, vehicle matching)

Utilize knowledge of the Chicago rideshare industry to provide best-in-class support

Requirements

Customer service experience with rock-solid communications skills

Passion for customer service and working with many different types of people

Insane attention to detail

Ability to juggle and prioritize different tasks

Spanish proficiency is a plus

Availability to work weekends and holidays

Benefits:

15+ PTO days

Health and dental contribution plans

Team lunches

New office location

This post is listed Under Jobs in general jobs

Post Tags : , Chicago, IL 60612, jobs in Chicago, IL 60612, Customer Support Associate jobs in Chicago, IL 60612

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