Customer Support – International Voice – Pune Full-Time Job Vacancy in HyreFox Consultants Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : HyreFox Consultants
Location : Pune, Maharashtra
Position : Customer Support – International Voice – Pune Full-Time

Job Description : Diversity – 50% female profile
Focus on Fresher & 25% on Experience candidates
Fluent English Comms only to applyZeta Meal Card INR 1100 Per month i.e. 13,200/-PA Night Shift Allowance INR150/Night Overtime Allowance as per company policy
Rotational ShiftsFive days workingEach employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000
under the floater benefit scheme
Eligibility Criteria: Minimum qualification should be 10 + 2, Comfortable working in Night Shifts with excellent
English communication skills.
Preferred Criteria: Should be self-driven, motivated, and the task-driven individual who can learn fast and operate with minimal support from the Manager and Lead. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivityShould ensure ‘Work-like’ environment with no disturbance during work hours.The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Knowledge & Skills Required
Desired skills:Action-oriented, self-disciplined and organizedEffective time management skills and ability to prioritize work time to ensure productivity and
department standardsAbilitytocommunicateclearlywithbothinternalandexternalcustomersExcellent comprehension skills – ability to clearly understand and address customer issues appropriately Excellent composition skills – ability to compose grammatically correct, concise, and accurate written responses Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer Excellent Communication and typing skills
Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and-escalation skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsMaintain regular and reliable attendance, including the daily schedule, assignedFlexible with the working schedule; may be expected to work weekends, holidays, and eventsAbility to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills: Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assignedAbility to approach problems logically and rationallyAction oriented and self-disciplinedOrganized and detail-orientedAbility to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations
Important Note: Candidates who have applied in the last 3 months and are pursuing a Regular Course are not applicable.To complete the online assessment desktop or Laptop with webcam and headphones is
mandatory.Test is not compatible with mobile phones.Postreceivingthelinktheassessmenthastobecompletedwithin48hrs.It is mandatory to have excellent English communication skills to be eligible for this voice role.

Other Details
Keywords: .
Industry: Internet/Ecommerce
Employement Type: PERMANENT
Location
Pune
Job Title
Customer Support – International Voice – Pune
Experience
0.0 yrs – 3.0 yrs
CTC
INR 3.09 lacs – 3.71 lacs

This post is listed Under Jobs in administration

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company