Customer Support Specialist Job Vacancy in Cohesion IB Chicago, IL 60606 – Latest Jobs in Chicago, IL 60606 – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Cohesion IB
Location : Chicago, IL 60606
Position : Customer Support Specialist

Job Description : Cohesion is a leading Intelligent Buildings SaaS platform, leading the way in autonomous building technology—seamlessly connecting critical systems with the human ecosystem, simplifying management through transparent operations, and increasing asset value for owners by delivering better tenant experiences.
We are searching for a Customer Support Specialist to join our rapidly growing team based in our Chicago office. This role will report to the Director of Customer Success and will work cross-functionally with our Product and Engineering Teams. The Customer Support Specialist is responsible for world-class client engagement, application troubleshooting and ongoing relationship building with our customers. The right candidate will bring a customer-centric approach to support and will have an opportunity to impact our customer success strategy
What You’ll Do

Communicate directly to end-users by fielding inbound questions and/or challenges and advise on a resolution based on thorough product knowledge
Act as a subject matter expert of the Cohesion platform and maintain up-to-date product knowledge
Build ongoing trust and confidence with customers, advise them based on care, and act as their point of contact for any troubleshooting
Maintain diligence and keep strong records and documentation of customer interactions
Follow Cohesion’s communication best practices and guidelines for customer engagement
Respond to inbound chat, email and phone support requests
Communicate to the Customer Success and adjacent teams customer sentiment and feature feedback
Work alongside the Product, Engineering and Implementation team to ensure our clients are getting top notch resolutions to support questions

Required Qualifications

1+ years of experience in software product technical support
Strong customer service skills
Ability to multitask, prioritize and manage time effectively
Customer service experience
Strong organization skills and attention to detail
Proficient technical skills with the ability to quickly learn and leverage new software

Desired Qualifications

Proptech or real estate experience
Previous experience working in a startup
Bachelor’s Degree in a related field

What you can expect from Cohesion
Cohesion is proud to offer a comprehensive benefits package to eligible, full-time employees in the United States. Our benefits are designed to invest in our employees— and their family’s —well-being, including investments in their health, happiness, and well-being.

Receiving a competitive compensation package including an annual performance bonus
Eligible for generous benefits such as health/dental/vision insurance, short- and long-term disability, and an employer sponsored 401k match program
Eligibility to participate in our Transit Benefits Program to receive tax-free benefits to assist with commuting costs
Receiving a monthly cell phone reimbursement
Eligibility to participate in the Wellness Reimbursement Program after 6 months of employment
Enjoying a responsible unlimited PTO program to help employees manage work life harmony
Enjoying a Week of Catch-Up during the last week of the calendar year to catch up on work or personal things so you can start the new year with a clean slate
2-way flexibility of work schedules
Dressing for your day  
Working in an open environment with creative optional brainstorming sessions for all employees  
Participating in an Annual All Staff Meetings that is a two-day mix of professional development and fun
Participating in an all-employee lunch per month, an all-employee breakfast per month, and monthly social event
Enjoying a hybrid work environment, including access to a great 6,000 square foot office space in Chicago with office snacks and drinks and breakout rooms
Enjoying family leave benefits  

At Cohesion, we see diversity and inclusion as a source of strength. We believe building trust and innovation are best achieved through diverse thought and practice. Individuals seeking employment at Cohesion are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To Apply:
If you want to join our movement, click on the link below to apply. Don’t just settle for a job, pursue a calling at Cohesion.
Job Type: Full-time
Pay: $40,000.00 – $45,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Paid training
Parental leave
Vision insurance

Schedule:

Day shift
Monday to Friday

Supplemental Pay:

Bonus pay

Work Location: One location

This post is listed Under Jobs in general jobs

Post Tags : , Chicago, IL 60606, jobs in Chicago, IL 60606, Customer Support Specialist jobs in Chicago, IL 60606

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company