Desktop Support Specialist Job Vacancy in SDI Presence Chicago, IL 60609 – Latest Jobs in Chicago, IL 60609 – updated today
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Company Name : SDI Presence
Location : Chicago, IL 60609
Position : Desktop Support Specialist
Job Description : Company
SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop Support Specialist will report to the Field Service Manager will work closely with other members of the technology department to support all end users.
Responsibilities
Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
Configuring/Installing email clients, MS Office, and other software applications
Installation and configuration of printers
Troubleshooting end-user problems with various desktop/laptop issues
Removing threats (virus, malware, etc.)
Tracking assets, and documenting software purchases
Basic network configurations in Windows (DHCP configuration versus static IP addresses)
Work with the IT Administrator in handling other miscellaneous IT projects
Requirements
2+ year degree in a relevant field and/or professional experience
3-5+ years’ experience troubleshooting desktop hardware, including the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or optical drives
Solid understanding of how to install the Windows OS (7, 10) and configure with necessary drivers
Experience with Active Directory
Familiar with basic server maintenance and network concepts
Must be knowledgeable with antivirus tools and understand how to use malware/spyware scanners and removal tools
Advanced knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
Must be able to work with other employees to provide support in a timely, and friendly manner
Strong multitasking skills
The ability to work both autonomously and as a member of a team
A+ certification is preferred
Valid Driver’s license required – high amount of local travel
Ability to lift and transfer parcels of 50 pounds
Dell certification is a plus
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or with
COVID-19 Vaccine Statement
This position will be required to disclose their COVID-19 vaccination status.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Chicago, IL: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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