Desktop Support Supervisor Job Vacancy in Set Solutions Los Angeles, CA – Latest Jobs in Los Angeles, CA – updated today

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Company Name : Set Solutions
Location : Los Angeles, CA
Position : Desktop Support Supervisor

Job Description : Set Solutions is working exclusively for a client in need of a full time (direct hire) Desktop Support Supervisor with a background in managing field service operations. The client is working on a three-year technology modernization effort and company-wide End User Support transformation.
This is a very innovative environment with a huge amount of growth potential and opportunity to make an impact.
The role can be done almost entirely REMOTELY but since it’s in management the position needs to be based out of the LA area so that you can get to the local office(s) occasionally.
Job Description:

Manage local and remote desktop technicians and infrastructure administration teams
Manages daily IT activities of field service technicians, ensuring the level of technology support meets the needs of the organization
Lead end user computing acquisition integrations into enterprise (Microsoft Configuration Manager, Microsoft security patching, antivirus solution and enterprise standards)
Manage the production of employees through clear cut expectations and metrics.
Foster a culture of accountability
Ensures adherence to policies, procedures and technical standards
Ensure project and initiative progress, including consistent and effective communication
Manage escalations as it relates to providing technology service support
Lead, mentor change and motivate teammates to deliver exceptional customer service.
Actively pursues operational improvements to enhance quality, improve productivity and reduce expense

Requirements:

Must have freedom to and willingness to work extended hours and on-call to support production when needed
Ability to listen, build rapport, and credibility as a partner vertically within the business unit, as well as with leadership and functional team
Working knowledge with Microsoft operating systems and software to include, but not limited to Microsoft Office
Strong problem-solving skills to identify and resolve problems in a timely manner
Ability to manage personnel
Excellent organizational and planning skills in order to prioritize and plan work efficiently
Excellent interpersonal and communication skills
Basic understanding of virtual desktops and Citrix

Job Type: Full-time
Pay: $85,000.00 – $110,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday

Work Location: Multiple Locations

This post is listed Under Jobs in general jobs

Post Tags : , Los Angeles, CA, jobs in Los Angeles, CA, Desktop Support Supervisor jobs in Los Angeles, CA

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