Digital Account Manager (Remote) Job Vacancy in Eight Bit Studios Chicago, IL – Latest Jobs in Chicago, IL – updated today

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Company Name : Eight Bit Studios
Location : Chicago, IL
Position : Digital Account Manager (Remote)

Job Description : About Eight Bit Studios
At Eight Bit Studios, we specialize in combining User Experience, Design and Development in fun new ways. Our remote team is made up of skilled UX Strategists, Digital Product Designers, Developers, Project Managers, Digital Account & New Biz Leaders and QA Analysts who care deeply about partnering with our clients to deliver people-centered, fun and beautiful mobile and web products that we can all take pride in.
About you
We are looking for a dynamic and empathetic Digital Account Manager who will be responsible for directing an organic growth strategy across new and existing accounts ($500K/yr – $2MM/yr). This includes vision setting with our clients, account planning and strategy, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio.
In this role you will be a super adaptable client partner who can collaborate closely with our director of business development and project managers to transition projects from sales to internal teams, track and report on key project milestones, strategy and scope, and continually delight our clients!
Here’s what you will do
You will actively participate in pre-research, strategy consultation, SOW review, and follow-up sessions with our new and existing clients to make sure the process is collaborative and communicative from the start.
You will help manage the project handoff from our new business team to the project managers by leading our internal project kick-off meeting and ensuring our internal teams understand the high level features of the project, as well as what success will look like to our client partner.
You will continue to be involved through ongoing strategy and research phases by working with the Project Manager to capture scope changes and following up with clients to ensure the overall strategy is on track.
You will manage and report on overall Account Health and resourcing needs on a weekly basis and assist with invoice reviews and follow-ups per client.
Through it all, you will keep a communication channel open by conducting weekly check-ins with all stakeholders, work closely with the PM’s on project issues, keep a hawk eye on the project scope, and be a champion of empathy for both the team and the client partner.
Here’s what you need to bring

3+ years relevant experience in a client facing, business centric role (project/account management, strategy, sales, etc).
Experience working with mid-to-enterprise sized clients on digital products and the ability to identify our clients business goals and growth opportunities.
Demonstrated ability to coach, initiate change, and collaborate across groups – both internal and on the client side.
Ability to identify, pursue and convert new business opportunities within your account portfolio.
Experience working with in-house, cross functional digital teams (User Experience, Design and Technology) on multiple projects – Direct digital agency experience is strongly preferred.
Confidence to represent Eight Bit Studios as an industry leader in Chicago
Strong problem solving skills, creative instincts, and a passion for building long term client relationships.

And here is why people like working at Eight Bit
We recognize that the key to our ability to deliver on great digital products is tied to creating an inclusive environment where people can do their best work. At Eight Bit, we care a great deal about balancing our work and life, so our people-first employee package for full time employees includes competitive compensation and healthcare benefits, generous vacation time, holiday office closures, paid parental leave, a $1000 remote work stipend, and flexible (that means parent & remote learning friendly) work schedules, along with fun company activities and a supportive work environment – even over Zoom.
We take equality seriously
Eight Bit Studios is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law.
Job Type: Full-time

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