Director, Customer Success Job Vacancy in Glassdoor Chicago, IL – Latest Jobs in Chicago, IL – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Glassdoor
Location : Chicago, IL
Position : Director, Customer Success

Job Description : Why Glassdoor?
Our mission is to help people everywhere find a job and company they love. In the process, we’re transforming the workplace experience through the power of transparency and further cementing ourselves as the worldwide leader in employer branding and insights. By choosing a career at Glassdoor, you’ll be directly contributing toward our vision for a world where transparency empowers the workforce and motivates companies to become better employers.
Please note: This role may be open to remote hiring. Our office locations are in San Francisco, CA; Chicago, IL; Uniontown, OH; London, UK; and Dublin, Ireland.

Glassdoor is looking for a Director, Customer Success who is passionate about leading a performing team and enhancing the customer experience! This role will serve as a key member of the CS leadership team and will help define strategic priorities that help improve core metrics such as NPS and logo retention. In this role, a candidate will use data as well as their deep understanding of our customers to inform their decision making process. Passionate about developing and motivating a team responsible for delighting, retaining and growing our existing customer base.
Compensation: $166,000 – $250,000

At Glassdoor, operating transparently is at the heart of everything we do. That’s why we let job seekers know that salary ranges may differ for jobs depending on where these positions are filled. It’s no secret that the cost of living and other economic considerations vary widely across the country and the world.

At Glassdoor we utilize a “tier” system to promote consistency in level of compensation for where roles are filled in different locations. The tiers are as follows:

Tier 1 encompasses the highest salary range for states where large metropolitan areas are located (ie: San Francisco, New York City, Washington DC, & etc)
Tier 2 encompasses salary ranges 15% less than those in Tier 1 for states with mid-sized cities (ie: Chicago, Dallas, Portland, etc)
Tier 3 encompasses salary ranges 20% less than those in Tier 1 for states with smaller cities (including our Ohio office, Nevada, etc)

You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.
What You’ll Do:

Report to Senior Director, Customer Success
Define and implement the service motion for a segment of customers, including optimizing the customer journey
Inspire and manage a team of CSMs and CSM managers to deliver outstanding customer experiences
Develop and deploy strategies, action plans and playbooks to improve NPS, product engagement and customer retention outcomes
Lead team in the development and achievement of quarterly OKRs, key performance indicators and quota targets
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer success organization
Build strong internal partnerships with cross-functional teams, including Sales, Sales Operations, Product, Marketing and Business Operations
Attract, develop and retain a high caliber team

What You’ll Bring:

8-10+ years of Customer Success / Account Manager experience; and 5+ years in a leadership/management role in a B2B environment
Prior experience working in talent acquisition and related industries advantageous but not required
Significant experience defining and implementing strategy for a customer facing team
Track record of consistently meeting or exceeding team targets
Knowledge and expertise working with Salesforce and Gainsight strongly preferred
Excel in a fast-paced, innovative environment
Excellent listening, critical thinking and presentation skills
A strong desire and ability to add to our culture of diversity, equity, and inclusion
SaaS experience a huge plus
MBA degree strongly preferred

Perks for Full-Time U.S. Employees:
Generous Restricted Stock Units (RSU): ***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.
You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.
Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave.

Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!

Work/Life Balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year
Investing in Your Future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services.
Our Company Values and Commitments

Transparency: We are open and honest. We share information – the good and the bad – so we can continuously learn, collaborate and make the right decisions. Pay bands, our compensation philosophy, and employee feedback polls are shared publicly.
Innovation: We actively pursue new and different ways to further Glassdoor’s mission. We forge our own path by challenging the status quo. The ultimate goal is not just to change how we operate at Glassdoor, but for every employer to follow our lead!
Good People: We work together with integrity, respect and compassion for one another. We have fun together! We are inclusive, fair and humble while remaining confident. We do the right thing, period.
Grit: We are resilient, inventive and fearless. We see challenges as opportunities. With passion and courage, we come together to get the job done.
Diversity, Equity, and Inclusion: We are dedicated to building a company that is more diverse and representative of society at large. Glassdoor externally publishes our Diversity & Inclusion report and information about our employee population to hold ourselves accountable to our dedication. We also provide programs and resources to build a greater sense of belonging for our employees.

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
US & Ontario Only
Where legally permitted, Glassdoor requires all employees who report to a workplace, or travel and/or attend in-person meetings, including client visits, to be fully vaccinated against COVID-19. For positions that can only be performed at a Glassdoor office, candidates must be fully vaccinated against COVID-19 and provide acceptable proof of vaccination before their first day of employment as a condition of employment. Glassdoor will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19, two weeks should have elapsed since receiving the second dose (or any government recommended booster shot) in a two-dose COVID-19 vaccine series, or since receiving a single dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

This post is listed Under Jobs in general jobs

Post Tags : , Chicago, IL, jobs in Chicago, IL, Director, Customer Success jobs in Chicago, IL

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company