Employee Relations Partner, Investigations Job Vacancy in JPMorgan Chase Bank, N.A. Chicago, IL – Latest Jobs in Chicago, IL – updated today

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Company Name : JPMorgan Chase Bank, N.A.
Location : Chicago, IL
Position : Employee Relations Partner, Investigations

Job Description : The Global Employee Engagement, Culture & Conduct (EECC) organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide. The team will help set and implement a global vision, strategy, operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct, employee experience aspects of regulatory-related deliverables. Overall, this organization will span the traditional HR lifecycle, employee engagement and broader listening strategy.
We are currently seeking qualified individuals who can work with the EECC Employee Relations Support team to provide consultation and guidance to managers on performance issue management – strengthening managers’ people leadership skills and working to ensure robust and equitable outcomes.
As an Employee Relations Partner, your responsibilities will include:

Providing thoughtful consultation to managers on performance issue management; helping them strengthen their people leadership skills and working to ensure robust and equitable outcomes
Understanding the importance of and being comfortable with following prescriptive processes and protocols to drive consistency and standardization of workflow
Fully determining case facts by asking probing questions of all involved parties. Manage the review, resolution and documentation of learned facts
Systematically organizing, comparing and evaluating various aspects of a situation and environment to comprehend and identify root cause of the matter
Demonstrating the ability to identify and anticipate client needs and apply understanding or perspectives to solve problems and drive outcomes in a timely manner
Collaborating and effectively communicating with all stakeholders and control partners providing a first-class experience
Demonstrating a risk and control mindset; escalating issues promptly
Being a trusted advisor by acting on issues quickly and eliminating unnecessary bureaucracy
Demonstrating a change management mindset through identification of opportunities to enhance the employee experience through education, process improvement and innovative ideas; offer potential solutions to drive greater stakeholder satisfaction
Delivering a trusted EECC brand known to employees and managers as a place where their voices are heard and acted on accordingly
Observing highest degree of confidentiality in the handling of sensitive information received during course of responding to issues

Qualifications:

5 – 8 years Human Resources experience, preferred experience advising on employee relations matters
Strong interpersonal skills including emotional intelligence; thoughtful, thorough, and empathetic
Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues
Exceptional communication in difficult situations; ability to flex intervention style based on the needs of the situation and succinctly present balanced feedback and influence stakeholders at all levels driving successful execution of resolution
Easily identifies issues and anticipates downstream consequences; examines root cause and provides recommendations to mitigate repeat issues, as well as balance employee experience and risk to the firm
Thorough understanding of the firm’s HR practices, procedures, and policies; as well as, employment and labor laws
Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities. Applies a consistent and appropriate level of review when decisioning cases and providing guidance. Escalates appropriately
Applies technical knowledge and business acumen to fact pattern and determines appropriate solution. Ability to work in a global, matrixed, and complex business
Ability to make sound judgments under significant pressure and tight timeframes
Ability to effectively influence across all levels and roles in the Firm. Demonstrated success in partnering across multiple stakeholders with competing priorities
Strong written and verbal communication skills; key attention to detail
Strong organizational and time management skills with the ability to multi-task in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
Undergraduate degree in Business, Human Resource Management or equivalent Human Resource or Management experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans

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