Enrollment Services Representative Job Vacancy in City Colleges of Chicago Chicago, IL – Latest Jobs in Chicago, IL – updated today

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Company Name : City Colleges of Chicago
Location : Chicago, IL
Position : Enrollment Services Representative

Job Description : ENROLLMENT SERVICES REPRESENTATIVE (BILINGUAL PREFERRED) MALCOLM X COLLEGE
Malcolm X College is seeking an Enrollment Services Representative who provides information and excellent customer service to new and returning students, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, and related student services.
ESSENTIAL DUTIES:

First point of contact with students arriving at the college. Reviews with students the reason(s) for their visit, answers questions, and assists with students in obtaining services needed.
Assists and guides students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid.
Reviews student records to help identify steps and documents needed to assist students in the enrollment and registration process.
Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds.
Routes and re-routes students to appropriate campus office and personnel (e.g. Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution.
Provides a centralized location for students to drop off and submit a variety of registration, financial aid, and student services documents for distribution to appropriate campus offices and personnel

QUALIFICATIONS:

Associate’s Degree from an accredited college, and three years of work experience in customer service.
Bachelor’s degree preferred.
Spanish and English bilingual preferred.
Demonstrated excellent customer service skills.
Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook).
Excellent verbal and interpersonal communication skills.
Excellent customer service skills.
Ability to work within a culturally diverse environment.
Ability to exercise tact and diplomacy in handling sensitive situations.

WE OFFER: Excellent health benefits at a low cost; Investment plans 403(b) & 457(b); SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement. For a more detailed overview of benefits please visit our benefits page.
For the second time in three years, Malcolm X College was selected as a Promising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse: Issues in Higher Education, a leading academic publication.
MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.
Chicago residency is required for all full-time employees within 6 months of hire. We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago!

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