Estore Coordinator Job Vacancy in Samsung Electronics Media City – Latest Jobs in Media City – updated today

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Full Details :
Company Name : Samsung Electronics
Location : Media City
Position : Estore Coordinator

Job Description : Position Summary
Under the supervision of the S.com Platform and Operations lead, will drive day-to-day E-Store operations as well as coordinate sales promotions working closely with business teams, customer service teams, customer service, Internal departments and third party vendors.
Role and Responsibilities
Manage day-to-day operations of the E-Store including order management, sales promotions, forecasting, etc.
Setup weekly/monthly promotions on Ecommerce systems
Work closely with the customer service teams, sales team, payment gateway provider, etc. to set-up, document and ensure all the required E-Store functions are in place for smooth E-Store operations.
Inherits HQ guidelines and best practices for E-Store coordination
Compiling weekly & monthly reports –to the senior management team and advising on strategy and best practices.
Ensure the stability of e-commerce functionalities on the e-store for all operational processes.
Manage third party counterpart’s deliveries and keep project implementation on schedule and within scope
Ensure Samsung standards in terms of packaging, logistics, customer care, etc.
Define and monitor third party service quality, e.g. fulfilment, payment/fraud issues, in collaboration with subsidiaries and support functions
Ensure all promotions and offers setup on eStore in a timely manner.
Skills and Qualifications
Experience & Qualifications:
Previous experience in managing Ecommerce operations
Experience on working on Hybris, SAP platforms.
MS Office – Advanced Microsoft excel and Power point skills
Preferred Bachelor’s degree and 2-3 years’ experience in customer sales support roles.

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