Exams Operations Planning Assistant, Abu Dhabi Job Vacancy in British Council Abu Dhabi – Latest Jobs in Abu Dhabi – updated today
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Company Name : British Council
Location : Abu Dhabi
Position : Exams Operations Planning Assistant, Abu Dhabi
Job Description : Date: 22-Mar-2022
Location: Abu Dhabi, Middle East and North Africa, AE
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Role Title: Exams Operations Planning Assistant (23687)
Location: Abu Dhabi, UAE
Number of positions: 1
Contract type: Two-year Fixed Term Contract (Renewable)
Payband and Salary: PB2/J . 4,324.32 AED Monthly Gross +housing allowances of 1909.70AED
Closing date and time: 5 April 2022 (23:59 GST Time)
Please note that all applications for this post should be submitted in English. It is advisable to apply in advance to avoid any technical issues at the last moment.
About us:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education, and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
Role Purpose:
The purpose of this role is to assist Operations Planning Officer to support plan and track exams capacity requirements against demand down to handover to Resource Management. The role will assist in translating demand into capacity/resource requirements for venues, people and test materials to fully optimize operations and margins while maintaining service levels, maximizing agility and ensuring contingency.
They will maintain strong relationships with the CMR team to facilitate efficient results delivery and compliance with standards
Main Accountabilities:
Service delivery
Assists in managing rolling 18-month integrated plan for all products down to Test DayTranslates demand into capacity plan for venues, venue staff, papers, link to OSM (Onscreen Marking Hub)Assists in developing resourcing profile and plan for core staff, incorporating shift management and customer services and books venue for Test DayProvides guidance prior to Test Day to secure venues and supports the Planning Officer in collecting information and giving feedback to Operations team in country on venue performancePrioritises tasks to meet deadlines and supports the Exams Operations Planning Officer in order to hand over to country operations team.Receives instructions and requests from Exams Planning Officer and organises resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectivelyDevelops good working relationships with appropriate colleagues throughout the British Council to facilitate effective and efficient post-test delivery of IELTS
Risk and compliance
Assisting with contingency planning and risk managementFollows standards and assists in managing Exam security and compliance
Uses standardised processes to monitor compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.
Results delivery
Asist IELTS results processing for UAECo-ordinate IELTS results distribution across UAESupport On-Screen Marking operations
Professional Development:
The role includes a good level of health insurance and a friendly, English-speaking work environment. We offer opportunities to develop professional skills through our internal portal E-Learning & Development. The candidate is expected to successfully complete the compulsory courses during the first month.
About You (essential requirements and skills for the role): we are looking for someone who has:
The right to work and live in UAE.B2 written and spoken EnglishUniversity Degree or relevant working experience for 1 years in a similar environmentExperience planning and organizing eventsExperience working within operations in Exams environment
Must have knowledge/ experience in child protection policies and practicesStrong deadline orientationGood planning skills
Further details:
If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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