Field Account Creation Agent (TEMPORARY Work-From-Home UTAH) Job Vacancy in Vivint Smart Home Lindon, UT 84042 – Latest Jobs in Lindon, UT 84042 – updated today
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Company Name : Vivint Smart Home
Location : Lindon, UT 84042
Position : Field Account Creation Agent (TEMPORARY Work-From-Home UTAH)
Job Description : Job Description
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
The Role: As a Field Account Creation agent, your primary responsibility is to Field Service professionals and Direct-To-Home Installation Pros during the installation of the Vivint system. You will communicate via calls and texts as the pro has questions, experiences an error or needs assistance with updating information.
Essential Functions/Responsibilities:
You will be answering calls from Vivint employees needing account maintenance assistance
Troubleshooting an app that the Field Professionals utilize
Help to promote a trusted partnership with the Field Operations team
Conduct scripted pre-install survey and post-install surveys
Answer questions about work order details for the Field
Accurately document and update records in required systems (Mainly Salesforce)
A Field Service Professional advocate: someone that can relate to them and provide effective solutions
Help the Field understand their resources to reduce calls
Required Skills:
Proficient communication skills (verbal and written)
Friendly disposition – White glove customer service
Excellent problem-solving skills to determine the best plan of action
Must be able to multi-task while using different internal programs
Ability to adapt to system/process changes quickly while retaining new information
Work From Home Eligibility Requirements:
***Must live in the state of Utah***
Must be able to provide your own equipment, this entails a computer (laptop or desktop) along with a headset equipped with a microphone. (Please note our remote based software does NOT work with Apple products or Chromebooks.)
Must have reliable internet: At least 10 MBPS download and 5 MBPS upload speeds
Have a quiet and private location from which to work
Understand you cannot be the primary caregiver for any children, other people or pets while on shift.
Must be able to complete the Training and Nesting with 100% attendance. This will consist of 1 week of training and 2 weeks for nesting.
Understand this is a temporary situation and employees will be expected to transition into the Lindon, UT office once COVID-19 restrictions are lifted.
Minimum Requirements:
High School Graduate, GED, or equivalent
Must be at least 18 years of age
Ability to pass a background check
Must be able to work 1 weekend day each week
Ability to take incoming calls for a full shift
Be able to type a minimum of 35 wpm
Why Vivint:
Employee Perks/Employee Perks:
9 Paid holidays
PTO
Medical/dental/vision/life coverage
401(k) Plan
Paid Maternity, Paternity and Adoption Leave
Part-time and Full-time options
Paid training
Employee pricing on Vivint products
Career development and leadership opportunities
Flexible Scheduling – must be able to commit to your schedule for the first 90 days
Discounts with various national companies and vendors
Casual dress code
What We Stand For:
Honesty and Integrity Come First
Do the right thing
Customer Obsession is Our Advantage
A relentless passion to serve the customer
Innovation is Essential
Today’s innovation is tomorrow’s lifeblood
We Win Together
Individuals win games: teams win championships
Exceptional is Expected
Talk is cheap: create value, not just motion
We Give Back
Helping people is core to our DNA
Find out more about what it’s like to work here:
Check out the Vivint Newsroom for the latest news, awards, and media coverage.
Did you know you can find all Vivint’s open jobs on our Career Page ?
Learn more about the work we are doing at Vivint by reading our Innovation Blog.
Learn about the Vivint Culture and why it’s a great place to grow your career.
Take a look at the Vivint YouTube Channel for our latest videos and content.
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
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