Fraud Specialist – Contact Center Job Vacancy in Walmart North Salt Lake, UT 84054 – Latest Jobs in North Salt Lake, UT 84054 – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Walmart
Location : North Salt Lake, UT 84054
Position : Fraud Specialist – Contact Center

Job Description : To continue prioritizing the health and safety of our associates, Walmart will require all market, regional and divisional associates who work in multiple facilities and all campus office associates to be fully vaccinated against COVID-19 by their first day of employment. We realize there may be some associates who cannot get vaccinated because of medical issues or due to sincerely held religious beliefs, and we have policies and procedures to address those situations.
This job requires you to be vaccinated or get an approved accommodation because of medical issues or due to a sincerely held religious belief. Are you comfortable moving forward?

Responds to incoming specialty process or tier 3 escalated issues and support requests by monitoring incoming requests ; independently researching root cause of complex issues that impact operations and determining resolution ; providing direction for handling sensitive contacts; understanding the training needs by monitoring team’s responses; partnering with cross functional key stakeholders to support corporate resolution or action plan; determining concerns to escalate to proper departmental leadership for resolution as needed; communicating large-scale issues to the team members to expedite responses for future calls; maintaining issue and resolution data for root cause analysis and future resolution improvement; and providing support on development of field communication and knowledge content to mitigate contacts.
Analyzes and interprets customer and associate feedback by understanding the data trends; monitoring key performance reports (including listening to some calls), root causes of escalations, and trends; and synthesizing, formatting, and compiling the required data into specialist service and feedback reports and sharing with senior leaders.
Implements process improvement plans by driving the improvement of existing processes and escalating existing issues; and recommends improvements basis customer feedback and trend analysis.
Coaches team members by providing feedback to enhance skills; providing recognition for success; providing guidance on process operations and implementation plans; developing the team through their weekly plans; making recommendations for additional training; and coaching, mentoring, and developing other associates with or without managerial supervision based on requirements by management.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Job Type: Full-time
Pay: $18.00 – $21.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Holidays
Weekend availability

Experience:

Fraud: 1 year (Required)

Work Location: One location

This post is listed Under Jobs in general jobs

Post Tags : , North Salt Lake, UT 84054, jobs in North Salt Lake, UT 84054, Fraud Specialist – Contact Center jobs in North Salt Lake, UT 84054

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company