Front Desk Receptionist Job Vacancy in Boost Healing Moab, UT 84532 – Latest Jobs in Moab, UT 84532 – updated today

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Company Name : Boost Healing
Location : Moab, UT 84532
Position : Front Desk Receptionist

Job Description : Moab Front Desk PositionYou will be responsible for providing remote and in-person patient support and managing the Moab office.
JOB REQUIREMENTS

Supportive, empathetic presence and excellent communication skills
Willingness to learn
Good team player

THE IDEAL CANDIDATE WILL:

Have experience working in a medical practice (functional and/or integrative medicine preferred)
Be extremely detail-oriented
Be resourceful and self-motivated
Be able to work remotely in a fast-paced environment with a distributed team
Be tech-savvy and able to learn new programs quickly
Possess self-awareness and integrity need supportive interactions with staff
Treat patients with empathy and compassion. Our patients are often times frustrated with the medical system and have had symptoms for years, and compassion goes a long way
Support and respect other team members
Value work-life balance and self-care

IN OFFICE RESPONSIBILITIES INCLUDE:

Working with the medical team during injection days to assure smooth flow.
Welcoming patients, offering tea, etc.
First to arrive and last to leave
Make sure the officee is clean and trash taken out, laundry put away, etc. at the beginning and end of each day
Creating invoices for patients and collecting payments
Discussing costs of treatments with patients
Assisting patients in signing up for care credit
Assisting patients with payment plans
Scheduling patients for follow up appointments
Assisting patients with the portal and filling out questionnaires
Building relationships with patients to create an environment of support.
Working closely with office and operations staff to keep the clinic running smoothly.

REMOTE AND IN OFFICE RESPONSIBILITIES MAY INCLUDE:

Communicating with patients through the Patient Portal and by phone as needed to assist Victor office manager. This includes:
Helping patients navigate their Patient Portal.
Forwarding patients’ questions to the appropriate clinician and then following up with patients when the clinicians reply.
Responding to patient inquiries about lab kits and supplements.
Starting supplement refill requests and sending on to billing or the clinicians.
Following up on supplements and lab kits that have not arrived after an order.
Forwarding requests for refunds/returns on lab kits and supplements.
Scheduling patient appointments and answering questions regarding how to prepare for appointments and helping with rescheduling appointments as needed.
Completing patient follow-up calls after appointments.
Updating patient credit card information and following-up on declined credit cards.
Updating patient information with billing department.
Adding supplements, tests and charges to the MDHQ database.
Uploading, labeling, and flagging documents and forms for clinician review.
Continuing to process an encounter after appointment has taken place:
Reading the clinician’s plan to make sure all recommended/discussed items are included in the Plan box of the encounter, all referenced handouts are in the Portal, etc.
Reviewing the encounter for prescriptions – if a prescription was created, making sure it was sent to the pharmacy, and if not, faxing it in, or coordinating with the patient to obtain pharmacy information (if missing from chart) then sending prescription once obtained.
Adding charges to the encounter based on clinician’s plan, and adding new supplements or tests to the database as requested.
Generating an estimate based on clinician’s recommendations and sending to the patient.
Sending the clinician’s appointment notes to the patient, with clear instructions to the patient about the next steps in the process, where to find key items in the Portal, how to schedule follow-up appointments, etc.
Providing patients with taggable forms at clinician’s request.
Following-up on estimates for which we have not received a response from the patient.
Once a patient sends a response, documenting estimate approval or modifications as needed and forwarding the order on to be processed by billing.
Once an encounter has been billed, ordering lab kits and sending order confirmations for supplement and lab orders to complete the encounter.
Confirming/clarifying prescription requests with pharmacies as needed.
Answering phones during assigned times.
Tracking supplements that are ordered, declined, and refilled.
Creating supplement tracking sheets for patients who request them.
Assigning incoming PPQ messages to the appropriate clinician’s team member
Building relationships with patients to create an environment of support.
Retrieving electronic lab results, labeling, filing in patient charts, and flagging to clinicians.
Working closely with oce and operations sta to keep the clinic running smoothly.
Collaborating with other administrative sta members on special projects as they arise.
Preparing charts for the day’s appointments: opening encounter notes, setting appointment type, obtaining lab results that are still outstanding.
Assisting with creating and updating administrative documents.
Facilitating communication between patients regarding protocols, support, and research.
Collaborating with clinicians, admin and financial sta to maintain optimal workflow.
Creating and maintaining working procedures.
Keeping this job description updated

EDUCATION AND EXPERIENCE

Must have a passion for wellness and health.
Experience working in customer service
Any medical training or experience a plus

BENEFITSStarting at $18+ / hour for approximately 12 hours a week. plus the following benefits:

Staff pricing on all medical and aesthetic services at Boost after 3 month trial
Free Stellate or Ketamine or Ozone treatment after 3 month trial
Wholesale pricing on supplements, functional labs
Continued online education covered by Boost (IV therapy course, Ketamine Course, etc)
Opportunity to increase to full time as Boost grows
401K and Health insurance options if full time

Coffee/food provided on busy injection days Personalized Figs Boost Scrubs provided after 3 month trial
Job Type: Part-time
Pay: From $18.00 per hour
Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)

Work Location: One location

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