GM-Consumer Collections Job Vacancy in Vodafone Idea Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra

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Full Details :
Company Name : Vodafone Idea
Location : Mumbai, Maharashtra
Position : GM-Consumer Collections

Job Description : Job Req ID: 26789
Location:
Mumbai, IN
Function: Other
About:
Role
National Consumer Collections & Retentions

Function / Department
Customer Service

Location
Mumbai

Band
M3

Job Purpose
This role is responsible to drive Postpaid Mobility Involuntary Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
Ensure Backoffice operation for Allocation, Dunning and Invoice settlement processes
Pivotal cross functional influence in Credits, Collections, Consumer Marketing, VIBS and across CS verticals.
Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.
Drive National level Projects to increase efficiency and reduce cost
The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas/Accountabilities
Achievement of Business KPIs of Retail & IOIP segment through various measures
Monitoring and Co-ordinating with Circle team on achievement of Monthly and Quarterly Target
Collection and Bad Debts Performance
Involuntary Churn Reduction
Cost of Collections within Budget
New Initiative and Automation
Drive projects related to Collection
Cross functional coordination to achieve Organizational goals
Leverage scale benefits and operating efficiencies like improving Due date Collections, Field Collections and higher compounded collections efficiency
Explore new avenues for cost reduction and efficiency improvement
Managing Outbound Telecalling Setup through Regional / Circle SPOCs
Ensure standardized process for Collections and its adherence across circles
Annual Budget preparation and drive the circle to achieve the same

Core Competencies, Knowledge, Experience
Target Oriented Approach
Receivables management (Collection expertise)
Sound in Process / systems knowledge / experience
Strategic thinking ability and excellent data analysis skills
Hands on experience of customer life cycle management
Exposure to customer retention role
Good interpersonal skills
Partner / Vendor Management
Capability to influence cross functional team as per Metrix
Excellent Communication Skills and presentation skills
Self-starter and can drive performance in highly intense environment

Must have technical / professional qualifications
15 years of Experience
PG in any field
MS Office & Presentation Skills

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