Guest Service Agent Job Vacancy in Sable Hotel Chicago, IL 60611 – Latest Jobs in Chicago, IL 60611 – updated today

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Company Name : Sable Hotel
Location : Chicago, IL 60611
Position : Guest Service Agent

Job Description : Full Job Description
SUMMARY: The Front Desk Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for guest registration, room assignments, cashiering and key control responsibilities. The Front Desk Agent will maintain the Resort standards.
The Front Desk Agent shall strive to provide exceptional service to both internal and external guests at all times.
Essential job FUNCTIONS:
· Greets and welcomes guests upon arrival
· Registers guests into computer system, verifying registration, address and credit information
· Accepts payment for guests’ accountants both at the time of registration and check out
· Maintains accurate records of room availability
· Responsible for key control
· Contacts appropriate party, if necessary, when a guest problem is reported
· Answers incoming guests calls and transfers appropriately
· Provides general resort information for guests.
· Resort including use of guest name & good eye contact with each guest
· Resolves guest problems and is empowered to act in absence of manager
· Follows proper check-in procedures
· Completes appropriate front office reports

Distributes mail, faxes, messages or packages to registered guests or hotel personnel

· Arranges bell service for guests

Must be able to cross train and be able to work as a concierge during times of need

· Maintains records for all VIPs, special requests, etc.

Performing courtesy call backs to guests inquiring into their stay and room appearance

· Maintains an up to date working knowledge of all resort amenities as well as any special events
· Interacts with resort staff in a professional manner, assisting other departments with necessary information
· Up sells other resort services and amenities to guests
· Always maintains a professional demeanor and attitude
· Communicates all pertinent information to the Front Office team
· Follows set procedures on posting, charges, cashing checks, safe deposits and refunds
· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
· Acts with responsibility towards all company property, supplies and equipment.

Must help keep front desk and all employee areas clean
Attend all monthly and required resort meetings

· Maintains a professional appearance.
· Remains alert, courteous and helpful to the guests and colleagues at all times.
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
· High school diploma or equivalent
· Prior hospitality experience preferred
· At least one year customer service experience preferred

Experience in a Four-Diamond quality organization preferred

Job REQUIRMENTS:
· Must be a United States citizen or possess a valid work permit
· Must have excellent phone etiquette
· Must be able to read, write and speak English
· Must have strong computer skills
· Must have strong working knowledge of Microsoft Office programs
· Must be able to work well under pressure
· Must be able to accurately follow instructions, both verbally and written
· Must be highly detailed orientated
· Must be able to work in a fast paced environment
· Must have excellent listening skills
· Must possesses excellent communication skills
· Must be professional in appearance and demeanor
· Must always ensure a teamwork environment
· Ability to work a flexible schedule that may include evenings, weekends and holidays
· Must have the ability to deal effectively and interact well with the guests and associates
· Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
· Must have a passion for creating an exceptional experience for all guests
Working CONDITIONS:

Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

Job Type: Full-time
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Schedule:

10 hour shift
8 hour shift
Day shift
Holidays
Weekends

Supplemental Pay:

Signing bonus

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)

Work Location:

One location

This Job Is:

A job for which all ages, including older job seekers, are encouraged to apply

Benefit Conditions:

Waiting period may apply

Work Remotely:

No

COVID-19 Precaution(s):

Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.
Report job
Job Type: Full-time
Pay: $20.00 per hour
Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Holidays
Night shift
Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience: 1 year (Required)

Work Location: One location

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Post Tags : , Chicago, IL 60611, jobs in Chicago, IL 60611, Guest Service Agent jobs in Chicago, IL 60611

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