Guest Service Officer Job Vacancy in IHCL Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra
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Company Name : IHCL
Location : Mumbai, Maharashtra
Position : Guest Service Officer
Job Description : Job Responsibilities*Duties and responsibilities*_To achieve and maintain the highest standards of cleanliness, hygiene, and comfort Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources._· Supervise and direct the daily activities of all Housekeeping staff.· Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.· Manage the inventory of supplies, linen and equipment and maintain their records.· Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies· Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.· Inspect guestrooms (VIPs) and Monitor super room cleaning· Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.· Monitor productivity standards and Schedule staff in order to optimize manpower.· Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).· Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).· Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.· Monitor the aesthetic standards of the hotel which includes – flower arrangements, gardens, interiors etc· Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.· Ensure clean and defect free rooms are provided to guests· Keep a track of emergency supplies and other items provided to guests· Maintain the lost & found register· Ensure optimal usage of cleaning supplies and devise methods to reduce wastageJob Requirements*Duties and responsibilities*_To achieve and maintain the highest standards of cleanliness, hygiene, and comfort Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources._· Supervise and direct the daily activities of all Housekeeping staff.· Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.· Manage the inventory of supplies, linen and equipment and maintain their records.· Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies· Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.· Inspect guestrooms (VIPs) and Monitor super room cleaning· Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.· Monitor productivity standards and Schedule staff in order to optimize manpower.· Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).· Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).· Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.· Monitor the aesthetic standards of the hotel which includes – flower arrangements, gardens, interiors etc· Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.· Ensure clean and defect free rooms are provided to guests· Keep a track of emergency supplies and other items provided to guests· Maintain the lost & found register· Ensure optimal usage of cleaning supplies and devise methods to reduce wastageJob Type: Full-time
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