Guest Services Manager Job Vacancy in Level Hotel and Furnished Suites Chicago, IL 60654 – Latest Jobs in Chicago, IL 60654 – updated today

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Company Name : Level Hotel and Furnished Suites
Location : Chicago, IL 60654
Position : Guest Services Manager

Job Description : The Guest Service Manager directs and supervises the daily activities of the Guest Services teams at multiple locations, while partnering with housekeeping, accounting, sales, and engineering to ensure the highest level of employee and guest satisfaction is achieved.
About the Company:
Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level – with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and soon-to-be, Seattle.
Essential Duties:

Supervises the front office teams to ensure that they are adhering to all property procedures, regulations, and standards, while striving towards total guest satisfaction.
Assist with Housekeeping and Maintenance duties where and when required. Help oversee and manage those departments in the absence of their department head.
Responsible for scheduling and efficiently managing our labor.
Work with the GM at managing all expense lines.
Will be involved at varying levels with P&L reviews and Budgeting.
Ensures smooth, efficient, and professional operation of all front office operations.
Ensures that all procedures and policies are in place and followed.
Onboards, and coaches new hires.
Ensures smooth check-in and check-out of all guests through proper handling of guest accounts.
Owns any guest requests and problems and satisfies their needs within acceptable guidelines.
Performs all front desk functions when needed.
Leads by example – provides gracious and aggressive hospitality towards all customers.
Adheres to all policies, procedures, and standards.
Assists all associates with questions and or problems which might occur.
Supports the front desk during peak hours to ensure efficient and smooth service is provided to all guests.
Assists housekeeping with room inspections, and available inventory.
Creates a productive and positive atmosphere; has a professional relationship with all associates and other departments.
Empowers all associates to provide outstanding service by using their empowerment guidelines.
Audits all work for accuracy and consistency on a regular basis.
Coaches and counsels’ staff when appropriate.
Completes work or special projects as assigned and makes sure due dates are met.
Works together with staff on the same level; trains and retrains on aggressive hospitality skills, technical skills, and communication skills.
Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled.
Develops a thorough knowledge of products – property rooms, type of rooms, amenities, services of property, brand standards etc.
Develops knowledge of frequent guests and their special requests and needs.
Carries out, within capability, all reasonable requests by management
Performs other duties as assigned.
All duties listed are applicable for 2 properties, one at River North and the other at OTP.
May be asked to assist with another hotel within the ONNI collection. (Emily)

Minimum Qualifications:

High school diploma or GED required.
Bachelor’s degree in business administration, hospitality management, or hotel management preferred.
The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
A minimum of 3 years of hotel leadership experience is preferred.
Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
Experience with HMS Infor an asset.
A proven track record of being able to lead a team and to multitask.
Flexibility and a willingness to work beyond scheduled hours, including on weekends.
An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

Perks and Benefits:

Competitive pay and comprehensive benefit package
Paid time off
Programs to continuously develop and recognize employees
Wellness: lifeworks wellness platform
To top it all off – a great company culture with lots of exciting projects and career growth opportunities!

Job Type: Full-time
Salary: $22.00 – $30.00 per hour
Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Hotel Leadership: 3 years (Preferred)

Work Location: One location

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Post Tags : , Chicago, IL 60654, jobs in Chicago, IL 60654, Guest Services Manager jobs in Chicago, IL 60654

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