Guest Services Representative Job Vacancy in Adler Planetarium Chicago, IL 60605 – Latest Jobs in Chicago, IL 60605 – updated today

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Company Name : Adler Planetarium
Location : Chicago, IL 60605
Position : Guest Services Representative

Job Description : Guest Service RepresentativePart-Time
*About the Adler Planetarium*The Adler Planetarium connects people to the universe and each other. Whether it is introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler’s focus on meaningful connections dates back nearly a century.Today, the museum hosts more than half a million visitors each year and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach projects. With the Adler’s support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way.COVID-19 Vaccination PolicyThank you again for your interest in applying to the Adler Planetarium! Effective November 8, 2021, we have implemented a mandatory COVID-19 vaccination policy that will require all employees, interns, temporary employees, and volunteers to receive one of the CDC-authorized vaccines, unless a medical or religious reasonable accommodation is approved. Please note: at this time we are not asking you to provide any information about your current vaccination status, whether you would seek a religious or medical accommodation to the policy, nor for any other medical information – we are only notifying you of the policy if you are interested in moving forward with the application process.
*The Position*The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicago’s Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office, theaters, and Atwood; ticket sales at the accessible entrance; group processing, and orientation This individual will also be responsible for:

Greeting guests with a friendly demeanor verifying tickets, discounts, and admission eligibility.
Orientating groups during intake and assisting with departure.
Verifying and selling tickets at theaters, ushering guests, organizing seating ensuring guest safety.
Redeem and sell tickets, conducting transactions accurately.
Provide exceptional customer service on-site as well as those contacting the museum via phone and email.

*Part Time Compensation & Benefits*Pay range: $15-$16 hourlyWednesday evening, Saturday, and Sunday availability required.
Work-Life balance

3 Sick Days as of date of hire (can accrue up to 6.5 days per year)
Flexible work arrangements

Retirement Savings Plan

403B plan with Adler match
Adler match is 100% vested immediately
Eligible to enroll as of date of hire

Network of Support through our expanded EAP program

Monthly webinars, workshops and self-care content
Life and Career Coaching
Specialized Coaching Programs
Therapy with a Licensed Clinical Social Worker

Discounted Onsite Parking PassesCommuter flexible spending accountFree Entrance to Chicago area museums and cultural institutions
*The Person*We are looking for someone who is excited about the opportunity to engage with guests, members, and colleagues. Someone who thrives in a team environment and is always willing to go the extra mile to help their team shine. A person who thinks quickly on their feet and is comfortable interacting with an extremely diverse population. This person will need to have the ability to multi-task effectively in a fast-paced environment. This person has excellent customer service and communication skills and is a creative thinker.Required Qualifications:

High School Diploma, GED, or equivalent years of relevant work experience required
One year experience in a guest-facing role with cash handling responsibilities
Basic knowledge of service and ticketing systems.
Basic knowledge of G-suite and Microsoft Office Suite
Basic knowledge of Museum Campus and local attraction

Preferred Qualifications:
*One year experience working in high-volume tourist attractions with cash handling responsibilities

Basic knowledge of Gateway Galaxy Ticketing System
Intermediate knowledge of Museum Campus and local attractions

_The Adler Planetarium is dedicated to complying with its obligations as an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law._If you need a reasonable accommodation for any part of the employment process, please contact Jenean Featherson by email at recruiting@adlerplanetarium.org_ and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case by case basis._
Job Type: Part-time

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