Help Desk Technician Job Vacancy in A&K Railroad Materials Inc Salt Lake City, UT 84104 – Latest Jobs in Salt Lake City, UT 84104 – updated today
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Company Name : A&K Railroad Materials Inc
Location : Salt Lake City, UT 84104
Position : Help Desk Technician
Job Description : We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and help to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Examples of some of the technical support you will be providing on the Windows Operating System
Remote Support
Imaging of a PC
Basic break/fix troubleshooting
Active Directory Knowledge – User Accounts, Computers, Group Membership
2008/2012/ 16/19 Server
Desktop Win7/Win10
Printers
IOS
IP Phones
O365
Responsibilities
Configure, install, and support desktops, laptops, handheld devices, printers, monitors, WIFI access points and other peripherals.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements
Proven experience as a help desk technician or other customer support role.
Tech savvy with working knowledge of office products, Networking and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Preferred Experience
Office 365
MS Office Suite
Shoretel/Mitel
Networking/Network +
A+
IOS
Active Directory
Windows OS – Win7, Win8, Win10, Win11 Server 2008/12/16/19
VMware
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: One location
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