Helpdesk Technician-Tier 1 Job Vacancy in LeadingIT Chicago, IL – Latest Jobs in Chicago, IL – updated today
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Company Name : LeadingIT
Location : Chicago, IL
Position : Helpdesk Technician-Tier 1
Job Description : Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record notes regarding the issue and troubleshooting taken
Create and maintain documentation
Follow-up and update customer status and information
Identify and suggest possible improvements on procedures
System Requirements:
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Passionate (and patient) about problem solving and customer service.
Diligent with note taking, following process, and documentation.
Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
CompTia A+ and Net+ certifications are a plus!
About us and what you can expect: LeadingIT provides fully outsourced cybersecurity and IT support to growth focused Chicagoland businesses and organizations. We break the typical mold by providing ALL-inclusive FAST + FRIENDLY support to our clients with a focus on SECURITY. We have a fast-paced environment with ZERO micro managing, we assess RESULTS. We gather feedback and adjust how we operate based on YOUR ideas. We CARE about our team and our clients and understand the need for flexibility with life+work. TWO great locations within <8 minute walk of Metra UPNW line in Woodstock, IL AND downtown Chicago OR the ability to work from home/anywhere. Your benefits – Salary: $40,000+/year based on your experience and work ethic Our ascension plans, even for Level 1, provide more than $10,000+/year in upward mobility 100% company paid health, dental, life, and vision benefits Company match 5% 401k plan with Guideline More than 14+ days of paid time off AND two weeks’ vacation Company provided HP notebook, iPhone, and company gear Our hiring process: Submit your application AND complete a communication survey (7 min). If we like what we see, we will reach out to schedule a phone interview (20 min). If that goes well, we’ll schedule a technical interview (1 hour). For a more in depth look at our hiring timeline check out www.goleadingit.com/careers HrpwyKXck0 This post is listed Under Jobs in general jobs Post Tags : , Chicago, IL, jobs in Chicago, IL, Helpdesk Technician-Tier 1 jobs in Chicago, IL
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