Hotel Front Desk Agent Job Vacancy in Freehand Los Angeles Los Angeles, CA 90014 – Latest Jobs in Los Angeles, CA 90014 – updated today

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Company Name : Freehand Los Angeles
Location : Los Angeles, CA 90014
Position : Hotel Front Desk Agent

Job Description : Position: Front Desk AgentDepartment: Front OfficeResponsible to: Front Office ManagerEffective Date: January 2021
SUMMARY DESCRIPTION Responsible for welcoming guests through check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations and acting as a switchboard relief.
ESSENTIAL DUTIES Check In and Out Services1. Presents and receives completed registration card, assigns rooms, and informs guests of room location and rate.2. Key enters information such as room numbers and messages.3. Files checkout registration cards daily.4. Updates guest accounts and presents checks to guests.5. Corrects inaccuracies and discrepancies on guest accounts.6. Posts charges to guest accounts.7. Completes daily bucket and high balance checks and files check in cards.8. Checks groups and tours in and out.9. Be familiar with the physical layout of the Hotel, including guest rooms and their locations, facilities, and amenities in order to confidently sell Hotel to prospective guests.10. Updates all guest profiles with correct billing information, preferences, special requests, etc.
Other Guest Services11. Reports any guest concerns or comments to the Front Office Manager and Assistant Manager.12. Takes on the spot reservations.13. Provides Concierge services to guests when needed14. Investigates guest charges to resolve guest complaints.15. Checks messages and mail16. Book guest reservations for individuals via telephone, email or fax from within the hotel in accordance with Thompson standards and reservations scripts.17. Up-sell rooms where possible according to established procedures to maximize revenues.
Reconciliation18. Balances cash daily.19. Deposits cash in safe and float in safety deposit box.20. Ensures all billing and paperwork is done in accordance with Accounting standards
Cash Handling21. Exchanges currency.22. Accepts advance deposits for guests checking in and posts the advance to guests’ accounts.23. Making change and balancing their bank.
RESPONSIBILITIES AND AUTHORITIES:

Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.
Handles guest complaints promptly and professionally.
Reports guest concerns or comments to the Front Desk Supervisor/Asst Manager.
Establish and develop long term customer relationships providing value and profitability
Enhancing our guests stay by creating a welcoming, upscale atmosphere

REQUIREMENTS:
Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:1. Hospitality Diploma or Degree2. Minimum 6 months customer service experience
Knowledge: Hospitality or customer service
Skills: Must have excellent interpersonal skills and enjoy working with people.
Enthusiastic, punctual, and dedicated to the job.
License: Not required
Physical: Must be able to stand for long periods at a time
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor.
Job Type: Full-time
Salary: $21.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Overtime
Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
Hotel experience: 1 year (Preferred)
Front Office Hospitality: 1 year (Preferred)

Work Location: One location

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Post Tags : , Los Angeles, CA 90014, jobs in Los Angeles, CA 90014, Hotel Front Desk Agent jobs in Los Angeles, CA 90014

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