Implementation Consultant Job Vacancy in JAC Recruitment India Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Full Details :
Company Name : JAC Recruitment India
Location : Gurgaon, Haryana
Position : Implementation Consultant

Job Description : Job title: Implementation Consultant

Location: Gurugram

Specialisation:

Salary: ₹1,200,000 – ₹2,000,000

Reference: PR/101111

Contact details: Manisha Pant

Contact email: Manisha.Pant@jac-recruitment.com

Job published: October 05, 2021 18:45

Position- Implementation consultant (Japanese speaker)
US based company- It provides Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
What You’ll Do
WHAT YOU’LL DO – LIST OF JOB RESPONSIBILITIES
Identify, comprehend and clearly articulate clients’ requirements to generate an end-to- end advertising solution.
Configure the product for various brands and industries following high standards of delivery and quality.
Analyze and elevate client’s consumption of contract, adoption of the product and establish standard practices to improve product utilization.
Design and improvise implementation models and procedures with client based on their overall advertising strategy.
Assist team in building social media advertising campaigns for Facebook, Instagram, Snapchat, Twitter, LinkedIn & Pinterest for world’s leading brands mapped to their business needs.
Analyze clients’ performance ecosystem and prescribe methodologies for optimal budget management, faster growth, higher conversions and greater ads reach.
Collaborate with our technology partners to build expertise on the social media management software.
Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.
Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel.
Audit in-flight project configurations prior to client training or go live to ensure quality and deliverable accuracy.
Perform health checks of existing customers in need of platform upgrades and suggest solution based on industry best practices as well as custom requirements.
Perform accurate analysis and effective diagnosis of client issues while managing day-to-day client relationships.
Ensure that all client users are trained and educated properly and in a timely fashion.
Identify, design and develop practice assets, processes and artifacts around project delivery, revenue tracking, skills mapping, hiring needs, training & upskilling team.
Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
Work with clients to improve the paid service itself and its alignment with client’s core business Track team members’ productivity and identify opportunities in processes for increasing efficiency
Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions.
Actively make sure that you are knowledgeable on all software products.
Actively make sure you are knowledgeable on native channel’s ad products package.
Who You Are & What Makes You Qualified?
4+ years of overall working experience in enterprise software, digital or implementation with at least 2 years of experience in digital marketing, campaign execution experience in social platforms and social account management at a brand or agency.
2 + Years of Experience in Customer Experience roles like Voice IVR, Call Center Design and operations preferably in Banking and Telecom sectors.
2+ years of experience in Contact center technologies companies like Avaya, Zendesk talk, Genesys, talk desk, 8*8 Contact Center, Live Agent etc.
Familiarity and Hands on experience with Technologies like ACD, IVR, CTI, VoIP
Hands on Experience with KPIs related to SLA, Abandon, AHT, ACD Metrics, ACW, Metrics, Campaign Productivity etc.
Advanced excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and handling high volumes of data sets.
Excellent written and verbal communication skills. Fluency in written and spoken English is a must. Fluency in Japanese language. N3 level and aboveIndustry specific knowledge across different verticals or lines of business.
Experience designing and implementing technology-enabled business solutions for clients.
Analytical mind-set with attention to detail and excellent problem-solving skills.
Ability to think independently and learn as a member of a team.
Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining service procedures and implementing practical business solutions under multiple deadlines.
Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
Strong knowledge of software development life cycles, web technologies, web development processes.
Demonstrated experience and a passion for the social media technology universe (i.e., Facebook, Twitter, YouTube, Instagram, LinkedIn).
Direct experience in working with or for social media management software is preferred Social media ads certifications, like Facebook Blueprint, Google AdWords, etc. are a must.
4-year college/university degree

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