ISL Interpreter Job Vacancy in ADCI – Maharashtra Thane, Maharashtra – Latest Jobs in Thane, Maharashtra

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Company Name : ADCI – Maharashtra
Location : Thane, Maharashtra
Position : ISL Interpreter

Job Description : Fluency in both Indian Sign Language and English with superior sign-to-voice and voice-to-sign language skills
Indian Sign Language Basic or Advance Certification from a registered institute.
3 + years of related professional interpreting experience, with strong demonstrated experience interpreting a variety of environments
Exceptional customer service and communication skills, both verbal and in writing

Amazon’s Disability & Leave Services (DLS) team in the Human Resources organization is building a best-in-class service team to deliver sign language accommodations to Amazon employees across India.

The ISL Interpreter Specialist is a key member of our accommodation program, providing ISL interpreting services to Amazon employees who are Deaf or Hard of Hearing. The interpreter services are provided both via video conference and in-person for 1:1 conversation, group meetings, and training events. An Interpreter may be assigned to work primarily with a single employee or a group of employees for all or part of their work, permanently or temporarily. The Interpreter is a subject matter expert in ISL interpretation services, with the ability to offer consultation and collaborate across teams to solve complex problems in ISL language accommodations. Successful interpreters are highly skilled, adept in responding to changing circumstances and needs of a dynamic culture, and paves the way for a connected and trusted accommodation experience. The Interpreter will be called upon to provide general dialogic interpretation, including conversations of a sensitive nature, such as performance management or review. In addition, stage events, highly technical meetings and recorded presentation or meeting-style circumstances are common. Interpretation in this role may involve periods of standing, and walking in a fast-paced environment with possible varied noise levels.

Essential Responsibilities:

Demonstrate high quality interpretation skills between English and Indian Sign Language

. Communicate well in both verbal and written English

Provide interpreting services for Deaf, Hard of Hearing and hearing stakeholders in a variety of settings
Provide effective communication in a video environment and/or on-site services environment
Multi-task between interpreting effectively while using video-based technology
Arrive to shifts and assignments on time and prepared for work

. Flexible in work hours to support meetings

Provide excellent customer service to both internal and external customers.
Collaborate in a professional manner with multiple internal and interdisciplinary teams
Work effectively with minimal supervision
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before, during, or after an interpreting event
Respond to employee impacting issues that may arise during the interpreting event and ensure the right communication occurs
Maintain a working knowledge and increased understanding of the subject matter to enable effective interpretation for all required disciplines
Demonstrate knowledge and awareness of Amazon’s culture and customs
Ensure compliance with standard work, follow the applicable legal regulations and company policy
Maintain system records to ensure accurate and timely documentation of interpreting assignments
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Perform outreach and training for BSL language access across geographic areas
Work collaboratively and professionally with other interpreters during assignments
Travels to various domestic locations to support meetings
Flexibility in scheduling that may include evening or weekend work hours.

. Other duties as assigned

Key Competencies:

Knowledge in India interpreting industry standards of practice, Code of Conduct, Deaf culture, and an elastic linguistic range to match customer needs
Demonstrated ability to deal with confidential information, including sensitive human resources situations
Strong problem solving, time management and priority setting skills
Bachelor’s Degree from accredited University
ISL – Higher Level Certification, Rehabilitation Council of India (RCI) Specialty Certifications
Multilingual skills (English, Hindi, ISL and any one language)
5 years interpreting experience in a wide variety of environments
Experience using tactile ISL, tactile, and close visual interpretation for individuals who are Deaf-Blind
Oral interpretation for deaf or hard of hearing individuals who rely on lip-reading
Intermediate skills with MS Office tools such as Word, Excel, and Outlook

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