IT Customer Support Representative Job Vacancy in Los Angeles Unified School District Los Angeles, CA – Latest Jobs in Los Angeles, CA – updated today

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Company Name : Los Angeles Unified School District
Location : Los Angeles, CA
Position : IT Customer Support Representative

Job Description : IT Customer Support Representatives provide first-level technical support to school and office personnel regarding software and hardware problems or Information Technology Division supported applications; coordinate the repair, replacement, and maintenance of electronic/computer equipment, networked devices and related information technologies; diagnose problems and researches solutions; and use diplomacy and interpersonal skills to extract pertinent information and assist callers.
The ideal candidate will have the ability to:
– Work independently, exercise initiative and good judgment
– Analyze data and draw logical conclusions
– Plan, organize, track and coordinate work to meet deadlines
– Multi-task, function in a fast-paced unstructured environment with frequent changes
– Remain calm and pleasant under stressful situations
– Enter relevant data into a computer while conversing on the telephone – Organize files and maintain accurate records
– Work effectively with other District employees, students, and the public
– Communicate effectively orally and in writing
– Listen and communicate effectively with customers
The ideal candidate will have the knowledge of:
– Best Customer Service practices and the measurement (metrics) of those practices
– Various office software applications, including Word, Excel, Access, and PowerPoint
– Information Technology services and how they are provided
– Concepts and uses of personal computer, mainframe computer, and tablet operating systems
– General office practices and procedures
QUALIFICATIONS:
EDUCATION:Graduation from high school or evidence of equivalent educational proficiency, preferably supplemented by courses in computer science.
EXPERIENCE:One year of experience within the past five years in the operation of a computer hotline or help desk system, utilizing a multi-processing operating system receiving calls per day regarding computer and communications infrastructure (mainframes, client-server, LAN and WAN, Microsoft Windows or Apple OS, office productivity tools, telecommunications network, and mobile computing devices) or Information Technology Division supported software applications. A Microsoft Certified Professional Certificate (MCP) and/or experience working with PC hardware and software problem diagnosis and repair is preferable.
BENEFITS:
Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: Two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
Paid Holidays: 12 days.
Job Type: Full-time
Pay: Up to $33.10 per hour
Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Work Location: Multiple Locations

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Post Tags : , Los Angeles, CA, jobs in Los Angeles, CA, IT Customer Support Representative jobs in Los Angeles, CA

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