IT Help Desk Job Vacancy in Replicon India – Latest Jobs in India

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Full Details :
Company Name : Replicon
Location : India
Position : IT Help Desk

Job Description : Position Overview
This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management service streams.
Work with limited supervision; perform complex analysis of storage, backup and DR environments. Ensure above average reliability, performance, and data integrity through design, installation, configuration and support. This is a great opportunity to get involved with multiple platforms at multiple sites and expand your technical skill set.
Responsibilities
Responsible for building and maintaining standard desktop hardware and software configurations including workstation images and application packages that will be used across the enterprise. This includes building, testing and deploying both custom developed and 3rd party applications and patches. Responsibilities also include assisting and supporting other initiatives including Software Change Management, Hardware selection and deployment, and desktop operating system support and deployment.
Responsible for ensuring the interoperability, standards and quality on all desktop deployments on supported Windows and Mac platforms following defined company processes. Creates long term strategies for the Desktop team.
Assists the team in resolution of issues submitted to the IT Service Desk to ensure effective operations and resolution.
Provides leadership and mentors less experienced team members on more complex issues on a daily basis.
Responsible for researching and analyzing technical industry trends to formulate business relevant technology ideas that support BC’s strategic plan and business objectives.
Takes the lead on researching current technical trends. Keeps management and the Desktop team current on these trends.
Qualifications/Experience
Bachelor’s Degree in Computer Science, Computer Engineering or related field
5+ years Tier 3/4 Support experience in managing and supporting enterprise systems
Proven ability to manage, track, and prioritize escalations and incidents to deliver services within stipulated SLAs
Sound working knowledge of network concepts including, TCP/IP, DNS, and LAN/WAN concepts
Working knowledge of AWS or any other Cloud Service provider will be appreciated
Design, construct, configure, and maintain all facets of an Office 365 Tenant
Maintain a thorough understanding of existing and emerging Office 365 and related core technologies
Exchange: delivering messaging and collaboration solutions utilizing Microsoft Exchange Online and Office 365 within large complex environments.
Office 365: SME for Azure Active Directory, Azure active Directory Federation Service (ADFS), Exchange Online, Exchange Online Protection (EOP)Teams,
Azure: Should have experience with Azure AD, Intune, Cloud App Security, Conditional Access.
SharePoint Online: Knowledge of SharePoint Online administration
Scripting (Bash, Perl, Python, PowerShell etc.) experience
Solid understanding and competency with Microsoft tools, ie. WSUS, ADFS, DFS, AD, group policies, etc.
Experience in Security Information and Event Management (SIEM) is an added advantage.
Effective communication skills, both written and oral, and presentation skills are required as is the ability to communicate calmly and patiently with both technical and non-technical audiences.
Ability to engage in deep system level problem determination and resolution.
Must be able to work well within a technical team, as well as interface well with the inside business units and individuals from the business user community.
Knowledge of ITIL best practices is desired. ITIL Foundation Certification is a plus.
At least one Current Microsoft certifications such as MCDST (Microsoft Certified Desktop Support Technician), MCSE (Microsoft Certified Systems Engineer) or equivalent skills is required.
Ability and willingness to learn new technologies, master them in a quick and flawless manner is a must
Willing to Work in North American Hours.

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